Hospitality graduate in France with 3+ years of experience in customer service. Experienced in handling reservations, guest inquiries, and using PMS/ OTA in fast-paced environments. Detail-oriented, fast learner, and motivated to grow into a Reservation Supervisor role while enhancing guest experience. Multi-skilled restaurant staff Fufu Ramen Bar Toulouse, France 2024 Rotated across multiple positions, including cashier, waitress, and MEP, enhancing adaptability and efficiency. Managed time effectively to handle multiple responsibilities in a fast-paced environment. Improved communication and teamwork skills while working with an international team. Receptionist Camping RCN Domaine de la Noguière, France 2023 Managed daily reservations and booking records using Maxxton and Booking.com, ensuring high accuracy and up-to- date availability across 485 accommodation units. Handled guest inquiries and booking requests from a diverse clientele (60% Dutch, 20% French, and other European guests), delivering timely and professional support. Contributed to enhancing guest satisfaction and service quality, supporting the camping site in achieving a 4-star rating in 2023. Coordinated with on-site teams and assisted in organizing activities to enhance guest experience and satisfaction. Customer Service Representative The Pizza Company Restaurant, Ho Chi Minh 2020 Managed dine-in reservations and customer data using POS systems, ensuring accuracy during peak hours. Handled customer inquiries across dine-in, takeaway, and online channels with efficiency and professionalism. Coordinated with kitchen and service teams to ensure smooth service operations. Promoted menu items and special offers, contributing to improved customer experience.