General Manager tại Cen Cuckoo (a member of Cen Land)

7/2020 → Hiện tại

Việt Nam

 Give strategic advice and report results and findings to chairman and board members.  Manage resources, including the attracting, hiring and retention of personnel.  Ensure employees and HOD move in the same strategic direction to achieve its mission.  Create and report on business plans, monitoring its efficacy and progress.  Remain close to all stakeholders including the chairman and board members, staff, clients, key-decision makers and external service suppliers.  Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive, all while delivery excellent customer support.  Continuous monitoring of the annual budget and ensure that revenue/sales targets are met.  Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales.  Manage key personnel, clients and service providers.  Maintain the quality of products, services, customer support and level of service in line with service level agreements and other retention strategies.  Promote the wellness of staff and implementing policies in line with labor legislation and health and safety guidelines to create a diverse and positive working environment.  Preparation of annual reports and attending/presenting at board meetings.

Giám đốc điều hành tại Hệ thống khách sạn Brandi

8/2017 → 4/2020 (2 năm 8 tháng)

Hà Nôi

 Develop and review budget and goals with staff  Managing budgets and financial plans as well as controlling expenditure.  Analyzing sales figures and devising marketing and revenue management strategies  Weekly department head meetings  Create and maintain an atmosphere in professional way.  Supervise ongoing employee training  Continually build upon personal skills and knowledge  Handle claims and complaints promptly  Promote outstanding customer service  Planning and organizing accommodation, catering and other hotel services; promoting and marketing the business.  Ensuring events and conferences run smoothly.  Supervising maintenance, supplies, renovations and furnishings.  Maintaining statistical and financial records.  Setting and achieving sales and profit targets.  Ensuring security is effective.  Development and implementation of strategy and annual Sales and Operations performance plan.  Develop and maintain wide network of contacts in the region including top executives of the hotels.  Identify learning and development needs for the Sales and Operations function, set targets and standards of performance for own team, Manage the performance of individual members of own team.  Developing a quality management plan to achieve high service in hotel  Developed a Safety Plan for the hotel  Submit monthly reports, general information, and recommendations to the owner

Giám đốc điều hành xuất sắc năm

2/2013

Set up và triển khai kinh doanh hoàn thành trước kế hoạch 3 tháng năm 2012

Ms Ly - HR Director

Cenland

Lynguyen771177@gmail.com - 0904805658