Assistant Manager tại Skewers Restaurant

5/2024 → 5/2026 (2 năm )

Hồ Chí Minh

* Staff Management: - Led, trained, and supervised a team (10 members), improving team performance and service consistency. * Stock Management: - Oversee inventory management, control stock levels, coordinate with suppliers, optimized warehouse operations to improve efficiency and stock accuracy. - Manage and control operational costs to maximize efficiency and profitability (below 5%) * Customer Service & Business Performance: - Resolved customer complaints effectively, maintaining high levels of customer satisfaction and loyalty - Drove revenue growth through upselling strategies and promotional campaigns * Reporting & Support : - Supported the Restaurant Manager in daily operations and decision-making to ensure smooth and efficient service - Prepare reports and step in when needed. - Utilizing AI tools to optimize workflows and improve operational efficiency. * Management social media channels: - Built and developed social media channels to enhance brand visibility and customer engagement (Developed a personal TikTok channel, achieving over 36,000 followers and 1.1 million total likes)