Receptionist tại Royal M Hotel and Resort by Gewan Al Aqah

12/2023 → 4/2026 (2 năm 4 tháng)

Dibba, Fujairan, UAE

Front Desk Operations & Guest Services: Facilitated seamless guest registration processes, including greeting, check-in, and check-out, while ensuring all hotel brand standards were meticulously maintained. Performed comprehensive pre-arrival audits for all guests, verifying room status, specific guest preferences, and attached packages to ensure a personalized arrival experience. Managed administrative tasks such as reviewing backup reports and official email correspondence to ensure operational continuity. Communication & Crisis Management: Managed high-volume multi-line telephone systems, directing calls to guest rooms and departments in accordance with professional hotel etiquette. Acted as a primary responder for Emergency Calls, ensuring immediate action and notifying Front Office management instantly to maintain safety and security. Accurately registered and documented wake-up call requests, ensuring a reliable handover to the night shift for 100% guest satisfaction. Regulatory Compliance & Technical Skills: Systematically managed the CID (Criminal Investigation Department) system, updating guest data after every check-in and check-out to remain in full compliance with local regulatory requirements. Efficiently coordinated with Housekeeping and Engineering departments to record, follow up on, and finalize guest requests and maintenance orders. Group & F&B Coordination: Prepared logistical requirements for next-day group arrivals, including the preparation of billing instructions, rooming lists, key cards, and arrival schedules. Managed specialized F&B requests by updating late dinner lists for late arrivals and coordinating breakfast box orders for early departures.