Team Leader tại Exo Travel

4/2013 → 2/2020 (6 năm 10 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

* 4/2013 - 2/2020: Sales Team Leader at Exo Travel Vietnam • Receive and reply to emails from agents existing resources available to answer any questions of the foreign buyers. • Design programs which are touched their needs, quote prices, combine tours of other countries and send proposal to agents. • Revise, follow and convince customers until they agree to buy tours. • Send confirmations, invoices, and ask them more necessary information to prepare internal operation (to book hotel, train, car, work visa ...) within a few months before the travel date of guests. • Ask and follow up the payment until we receive it. • According to customer travel in Vietnam or other countries of Exo group, we should meet their demand, have a customer care call. • Solve problems in a flexible manner and thoroughly, report to agents the situation on time for the important thing or if it’s not necessary, we can make statements after finishing all. We must make guests happy before they return to their countries. • Supervise and appreciate the effectiveness of team work, give some suggestions for them to cooperate better. • Prioritize to solve important issues of emergency from team, them take care normal work later. • Consult manager if it’s necessary, and always present to the boss results Unexpectedly beyond control as well as best comments from clients. • Take some inspection trip to update the products’ information. * 10/2012 - 04/2013: Server cum cashier at The Grand Ho Tram Trip • Prepare equipment and machinery, furniture arrangement ... to welcome guests. • Recommend and advise guests our items in menu. • Serve drinks before, after food. • Direct customer care. • Solve complain first, have regard to guest. • Send the bill to the customers table and collect the money. • Check and return items which they forget. • Do report… * 01/2012 - 09/2012: Cook at Sofitel Saigon Plaza *2008 - 2010: Administrative Officer at the Phu Cuong Son Ltd - French Restaurant. • Get bookings on phone, ask and take note some special information to set up before arriving of guests. • Check the goods in stock, order new ones to ensure that they are enough for business needs. • Receive and check goods. • Input, compare prices to find suitable suppliers. • Control food cost and reports to managers.

Best employee of department

1/2018

1. Excellent Performance: Has been able to achieve extraordinary results for the company. a. Understands the business and takes up initiatives to improve business/ department performance. b. Shows consistent performance year on year c. Displays commitment, plans ahead, organizes and prioritizes tasks and builds a sense of urgency towards work. d. Demonstrates a sense of passion, pride & enjoyment towards work. e. Balances competing priorities without losing momentum in execution. f. Makes the right short term decisions without sacrificing long term results. 2. Good behavior: a. Respects others and hence does not use language which is depreciating to others, understands others’ point of view and puts his point in forthright manner. b. Follows company policy and norms in letter and spirit. (be it punctuality, discipline, norms set forth) c. Is assertive but not aggressive, drives things to completion taking people along. 3. Reaching out to others to support/providing support to others/ Team work a. Collaborates with others to achieve results b. Influences through reasoning & relationships rather than pressure tactics. c. Demonstrates sensitivity to differences while dealing with people from different cultures. d. Encourages and coaches others and provides constructive actionable feedback e. Inspires passion and excitement towards shared goals.