Operation Manager tại Lion City Restaurant

11/2025 → Hiện tại

Ho Chi Minh City

– Oversaw full daily operations of a multi-level restaurant (4 floors, 63+ capacity), ensuring seamless service delivery and maintaining consistently high standards across all areas. – Analyzed sales data and market trends to identify revenue growth opportunities while optimizing operational costs and resource allocation. – Supervised, mentored, and trained all front-of-house and support staff, fostering a high-performance team culture with clear accountability and service excellence. – Built and maintained strong relationships with suppliers, retail partners, and key clients, ensuring reliable sourcing and long-term business partnerships. – Championed guest satisfaction by monitoring food quality and overseeing the end-to-end dining journey, resolving issues proactively to elevate the overall guest experience. – Authored and implemented comprehensive SOPs across kitchen, bar, and service operations, standardizing workflows to improve consistency, efficiency, and team performance.