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Ngô Phương Hiếu

Ngô Phương Hiếu

Hồ sơ 5 sao 13 Lượt xem hồ sơ

Nam, 21/03/1990, 36 tuổi

Hồ Chí Minh

Cập nhật: 31/05/2026

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Toàn Quốc, HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
100 - 499
Công việc mong muốn
Quản lý, điều hành
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

Hospitality & Real Estate executive with over a decade of experience leading owner representation, asset management, and strategic development for luxury hotels and integrated resort portfolios. Expert in HMA negotiation, operator selection, financial governance, and operational excellence. Proven ability to safeguard owner interests, restructure commercial terms, resolve disputes with international operators, and elevate asset value across multi-property portfolios. Recognized for building high-impact partnerships with global hotel brands (IHG, Marriott, Accor, Hyatt...), driving performance improvement, and leading cross-functional teams through complex negotiations, technical upgrades, and organizational transformation. Adept at aligning stakeholders, managing risks, and delivering sustainable long-term growth for hospitality assets

Trình độ học vấn chuyên môn

Cornell University, Ithaca, NY, USA

Certificates of Professional in Hospitality Management - Khác

2012 → 2012

Kĩ năng

Kinh nghiệm làm việc

Head of Hospitality Department tại Eurowindow Holding - Hospitality Management

4/2025 → 12/2025 (7 tháng)

Việt Nam

• Led operational performance monitoring for multiple luxury hotels, ensuring compliance with brand standards, management contracts, and local regulations. • Built and maintained strategic partnerships with international hotel operators (IHG, Marriott, Accor...), resolving operational issues and safeguarding owner’s interests. • Directed market research and competitive benchmarking to identify trends, assess feasibility, and provide actionable insights for investment and development decisions. • Reviewed and approved annual operating budgets, monitored financial performance (RevPAR, ADR, GOP), and implemented cost-optimization strategies to maximize profitability. • Developed and enforced SOPs and KPIs, delivering training to hotel management teams to elevate service quality and operational efficiency. • Oversaw renovation and upgrade projects, ensuring on-time, on-budget delivery with minimal disruption to operations. • Produced executive reports for senior leadership, highlighting performance metrics, market opportunities, and risk mitigation strategies.

Director of The Owner’s Representative Office tại Nova Group – Nova Hotels & Resorts World

12/2025 → Hiện tại

Việt Nam

Strategic Leadership & Asset Governance • Lead owner representation for a multi-property luxury hotel portfolio, ensuring alignment with international standards, HMA obligations, and corporate strategy. • Oversee operational, financial, and technical performance; provide strategic insights to optimize profitability, mitigate risks, and enhance long-term asset value. • Develop governance frameworks (SOPs, delegation matrices, audit processes) to strengthen internal control and operational discipline across the portfolio. Operator Relations & Contract Negotiation • Lead research, evaluation, and selection of international operators for new developments, ensuring brand fit and investment alignment. • Negotiate HMA, Technical Service Agreements, MOUs, securing favorable commercial terms and performance commitments for the Owner. • Re-negotiate existing operator contracts to improve owner benefits (fee reductions, performance KPIs, project timeline extensions). • Chair dispute resolution and contract termination processes with Legal and specialist teams, ensuring compliance and minimizing financial exposure. Operational Excellence & Technical Oversight • Supervise maintenance, upgrades, and technical compliance across all properties; ensure readiness for operations and alignment with brand standards. • Coordinate with internal audit, finance, and insurance partners to manage risks, validate performance, and ensure operational transparency.

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