I am a dedicated and service-oriented hospitality professional currently pursuing a Bachelor's degree in Tourism and Hospitality Management at RMIT Vietnam. With over seven years of hands-on experience in managing and operating Airbnb apartments and villas, I have developed strong expertise in guest relations, customer service, property operations, and problem resolution. Throughout my experience, I have consistently maintained high guest satisfaction standards, achieving a 4.8-star rating across more than 130 reviews through personalized service and attention to detail. I am confident in communicating with international guests in English and thrive in fast-paced environments that require professionalism, adaptability, and a commitment to excellence.