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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Trên 20 năm
Tổng giám đốc/ Giám đốc
Tiếng Anh (Giỏi)
100 - 499
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Top Olympia
Diploma of CEO, Executive Management Program - Khác
2014 → 2014
Đại học Kinh tế HCM
Ngoại thương - Đại học
1998 → 2002
GPA 7.93/10
Kĩ năng
| Pre-Opening Management | |
| Strategic Planning | |
| Pricing Strategy | |
| Budget & P&L | |
| Golf Club Operations | |
| Revenue Management | |
| Team Leadership | |
| Guest Experience | |
| SOP Development | |
| Tournament Administration |
Kinh nghiệm làm việc
Customer Services Supervisor tại Hapag-Lloyd Container Line
3/2003 → 4/2010 (7 năm 1 tháng)
Hochiminh City
• Supervised CS team handling export operations for DAD and UIH branches. • Managed VIP B2B accounts, resolved escalated complaints, and maintained high service standards across a complex corporate client portfolio. • Trained new team members and maintained consistent service quality across the department.
Golf Operations Manager & Executive Board Member tại The Montgomerie Links Golf Course
2/2011 → 7/2015 (4 năm 4 tháng)
Dien Ban, Quang Nam
• Managed 200+ Golf Operations staff and 10+ Front Office staff, keeping service quality at a consistent 5-star standard for international guests. • Served as Executive Board Member, attending monthly meetings covering P&L, financial forecasts, action plans, and cash flow management. • Prepared yearly budgets, pricing strategy, and personnel planning across departments, presenting to senior leadership. • Grew bookings and revenue year-on-year while maintaining premium service standards. • Managed relationships with international tour operators, corporate clients, and golf associations.
Golf Operations Manager tại Ba Na Hills Golf Club
7/2015 → 2/2019 (3 năm 7 tháng)
Danang, Vietnam
• Led the full pre-opening project from ground zero: coordinated with construction teams and Owner/IMG representatives, developed all SOPs and training manuals, and managed procurement of pro-shop inventory and FF&E. • Recruited, trained, and managed 200+ Golf Operations and Front Office staff, building a high-performing team from scratch to 5-star standard. • Managed all tournament administration, scoring systems, and competition operations to international standards. • Monitored pro-shop revenue and consistently met monthly and yearly budget targets. • Developed and delivered structured training programs for FOH teams, establishing service culture from the ground up.
Club Manager & Executive Board Member tại Ba Na Hills Golf Club
3/2019 → 1/2023 (3 năm 10 tháng)
Danang, Vietnam
• Drove cross-functional operations across 6 key departments (Golf Operations, Front Office, F&B, Housekeeping, Engineering, and Security), ensuring 5-star service delivery and asset maintenance across 50,000+ annual rounds. • Performed the Acting General Manager role for 18 months during COVID, serving as the most senior person on site while the GM position was vacant. Responsible for all club decisions during this period. • Served on the Executive Board, contributing to strategic planning, P&L reviews, annual budget setting, pricing strategy, and cross-departmental decision-making. • Led scenario planning during COVID-19, developing flexible business models to optimize operational costs, staffing efficiency, and pricing strategies under rapidly changing conditions. • Managed departmental budgets, monitored revenue vs. cost targets monthly and annually, and reported directly to ownership and executive leadership. • Led weekly HOD meetings, tracked KPIs across departments, and implemented corrective measures to maintain service standards. • Managed all VIP guest relations, special events, and high-profile tournament operations. • Acted as the club's representative in periodic government inspections covering fire safety, food hygiene, and environmental compliance, including approval of environmental impact assessment reports submitted to the Department of Natural Resources and Environment. • Represented the club in coordination with the Department of Culture, Sports and Tourism, golf associations, and other golf courses to promote Vietnam Golf Coast.
Solopreneur tại FlexiBiz Solutions
8/2023 → Hiện tại
Danang, Vietnam
• Run an independent consulting and digital business, managing service delivery and daily operations independently. • Design and implement an AI-driven sales automation workflow (using Zapier, Claude, NotebookLM, and Notion) that automated 90% of lead generation and customer follow-up processes. • Contract for DataAnnotation (a leading global AI training platform), evaluating and reinforcing complex AI model outputs in both English and Vietnamese across multiple projects to date. • Advise hospitality businesses on service standards, operational workflows, and FOH team development. • Build practical skills in digital marketing, content creation, and AI-driven automation, skills that are increasingly relevant across hospitality operations.



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