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Nguyễn Thị Vân Phương (Fiona)

Nguyễn Thị Vân Phương (Fiona)

Hồ sơ 5 sao 108 Lượt xem hồ sơ

Nữ, 01/01/1980, 46 tuổi

Thuận Phước, Hải Châu, Đà Nẵng

Cập nhật: 23/06/2026

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Kinh nghiệm làm việc
Trên 20 năm
Vị trí
Tổng giám đốc/ Giám đốc
Mức lương mong muốn
50 - 60 triệu
Nơi mong muốn làm việc
HCMC, Đà Nẵng, Quảng Nam
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
100 - 499
Công việc mong muốn
Quản lý, điều hành

Giới thiệu bản thân

I am a hospitality operation executive with over 20 years of experience, including 12+ years in senior leadership roles driving high-standard operations, pre-opening projects, and strategic P&L management at international hospitality properties. My background covers the full scope of executive management: from building scalable SOPs and managing large-scale teams to optimizing cross-departmental cost controls across Front Office, F&B, Housekeeping, Engineering, and Security. I operate with a strong system thinking approach and an ownership mindset. Having managed complex international-standard properties, I have a proven track record in stabilizing operations, driving service quality, and controlling financial efficiency. To complement my corporate background, I spent the last 3 years running an independent digital consulting business and working as a contractor for a leading global AI training platform. This entrepreneurship phase allowed me to master workflow automation (using Zapier, Claude, Notion) and digital marketing. I am not a traditional hospitality manager who is afraid of change. I adapt very quickly to new technology and lean business models. I am open to Senior Management positions in Da Nang, Ho Chi Minh City, and nearby areas.

Trình độ học vấn chuyên môn

Top Olympia

Diploma of CEO, Executive Management Program - Khác

2014 → 2014

Đại học Kinh tế HCM

Ngoại thương - Đại học

1998 → 2002

GPA 7.93/10

Kĩ năng

Pre-Opening Management
Strategic Planning
Pricing Strategy
Budget & P&L
Golf Club Operations
Revenue Management
Team Leadership
Guest Experience
SOP Development
Tournament Administration

Kinh nghiệm làm việc

Customer Services Supervisor tại Hapag-Lloyd Container Line

3/2003 → 4/2010 (7 năm 1 tháng)

Hochiminh City

• Supervised CS team handling export operations for DAD and UIH branches. • Managed VIP B2B accounts, resolved escalated complaints, and maintained high service standards across a complex corporate client portfolio. • Trained new team members and maintained consistent service quality across the department.

Golf Operations Manager & Executive Board Member tại The Montgomerie Links Golf Course

2/2011 → 7/2015 (4 năm 4 tháng)

Dien Ban, Quang Nam

• Managed 200+ Golf Operations staff and 10+ Front Office staff, keeping service quality at a consistent 5-star standard for international guests. • Served as Executive Board Member, attending monthly meetings covering P&L, financial forecasts, action plans, and cash flow management. • Prepared yearly budgets, pricing strategy, and personnel planning across departments, presenting to senior leadership. • Grew bookings and revenue year-on-year while maintaining premium service standards. • Managed relationships with international tour operators, corporate clients, and golf associations.

Golf Operations Manager tại Ba Na Hills Golf Club

7/2015 → 2/2019 (3 năm 7 tháng)

Danang, Vietnam

• Led the full pre-opening project from ground zero: coordinated with construction teams and Owner/IMG representatives, developed all SOPs and training manuals, and managed procurement of pro-shop inventory and FF&E. • Recruited, trained, and managed 200+ Golf Operations and Front Office staff, building a high-performing team from scratch to 5-star standard. • Managed all tournament administration, scoring systems, and competition operations to international standards. • Monitored pro-shop revenue and consistently met monthly and yearly budget targets. • Developed and delivered structured training programs for FOH teams, establishing service culture from the ground up.

Club Manager & Executive Board Member tại Ba Na Hills Golf Club

3/2019 → 1/2023 (3 năm 10 tháng)

Danang, Vietnam

• Drove cross-functional operations across 6 key departments (Golf Operations, Front Office, F&B, Housekeeping, Engineering, and Security), ensuring 5-star service delivery and asset maintenance across 50,000+ annual rounds. • Performed the Acting General Manager role for 18 months during COVID, serving as the most senior person on site while the GM position was vacant. Responsible for all club decisions during this period. • Served on the Executive Board, contributing to strategic planning, P&L reviews, annual budget setting, pricing strategy, and cross-departmental decision-making. • Led scenario planning during COVID-19, developing flexible business models to optimize operational costs, staffing efficiency, and pricing strategies under rapidly changing conditions. • Managed departmental budgets, monitored revenue vs. cost targets monthly and annually, and reported directly to ownership and executive leadership. • Led weekly HOD meetings, tracked KPIs across departments, and implemented corrective measures to maintain service standards. • Managed all VIP guest relations, special events, and high-profile tournament operations. • Acted as the club's representative in periodic government inspections covering fire safety, food hygiene, and environmental compliance, including approval of environmental impact assessment reports submitted to the Department of Natural Resources and Environment. • Represented the club in coordination with the Department of Culture, Sports and Tourism, golf associations, and other golf courses to promote Vietnam Golf Coast.

Solopreneur tại FlexiBiz Solutions

8/2023 → Hiện tại

Danang, Vietnam

• Run an independent consulting and digital business, managing service delivery and daily operations independently. • Design and implement an AI-driven sales automation workflow (using Zapier, Claude, NotebookLM, and Notion) that automated 90% of lead generation and customer follow-up processes. • Contract for DataAnnotation (a leading global AI training platform), evaluating and reinforcing complex AI model outputs in both English and Vietnamese across multiple projects to date. • Advise hospitality businesses on service standards, operational workflows, and FOH team development. • Build practical skills in digital marketing, content creation, and AI-driven automation, skills that are increasingly relevant across hospitality operations.

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