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Từ 3 đến 5 năm
Nhân viên
Tiếng Anh (Khá)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hanoi University
Bachelor of Arts in English Language - Đại học
2013 → 2017
Kĩ năng
Kinh nghiệm làm việc
FOUNDER & PROGRAM COORDINATOR tại Community Cultural Exchange Project
5/2024 → 4/2025 (11 tháng)
Hai Duong
Initiated and led a grassroots cultural exchange project, managing end-to-end guest experience for international participants (pre-arrival to departure). Coordinated accommodation, logistics, wellbeing, and activities – ensuring seamless operations in a non-professional hospitality setting. Served as primary liaison between local families, schools, and international guests, resolving cross-cultural issues in real time. Designed authentic Vietnamese cultural experiences, adapting storytelling to diverse preferences – directly applicable to Guest Relations in luxury hotels. Key Achievements: Pioneered the first international cultural exchange in the area, hosting 30+ volunteers from 15+ countries; achieved 100% positive satisfaction from both local students, the school and international participants on cultural engagement and care.
STORE & WORKSHOP MANAGER tại Ngo. Wood Art & Workshop
5/2025 → Hiện tại
Hoi An
Managed daily operations of a cultural guest experience space, ensuring seamless service delivery and luxury presentation standards for international & domestic guests. Delivered personalized, anticipatory service through cultural storytelling and live artisan engagement – adapting communication to diverse cultural preferences. Acted as Vietnamese–English interpreter between international guests and local craftsmen, resolving real-time communication barriers and enhancing cultural exchange. Collaborated with artisans, management, and guests as a central liaison to proactively address special requests and on-spot issues. Key Achievement: Built strong guest loyalty through authentic, culturally immersive experiences – directly applicable to Guest Relations in luxury hotels and resorts.


Zalo