Experienced hospitality professional with a proven track record of progressing from Front Desk Receptionist to Deputy Manager through strong performance and dedication. Skilled in customer service, communication, and operational coordination in fast-paced environments. Adept at handling challenging situations, including overbooking cases, while maintaining professionalism and delivering effective solutions. Strong leadership, problem-solving, and team management abilities, with experience supporting operational efficiency and achieving KPIs. Holds a background in Japanese-English Translation and Interpretation and can communicate in English and basic Japanese. Seeking opportunities in administrative, operations, office support, or assistant roles.