Assistant General Manager (AGM) tại KAS Hospitality Group

7/2024 → 4/2026 (1 năm 9 tháng)

Hồ Chí Minh

- Managed operations across 8 branches, overseeing staff conduct and workflows for all departments. - Led and trained FO and HK teams in professional expertise, SOPs, and inventory/supply management (achieving ~90% staff satisfaction). - Performed bi-monthly monitoring to ensure service, hygiene standards (rooms/public areas), and facility maintenance across all branches. - Directly resolved and remotely guided BMs in handling complaints to restore guest satisfaction.

Housekeeping tại KAS Hospitality Group

3/2024 → 7/2024 (4 tháng)

Hồ Chí Minh

- Clean rooms and public areas according to hotel standards, with zero guest complaints. - Trusted to train and guide new staff on work procedures, rules, and daily tasks. - Sort and fold linens, and arrange delivery to other branches.

Guest Experience & Travel Support (Freelancer) tại Various Travel Companies | HCMC

8/2023 → 5/2024 (8 tháng)

Hồ Chí Minh

- Assisted city & food tours for about ~5 international groups/month; introduced Vietnamese culture. - Handled airline check-in procedures and travel guidance at SGN Airport. - Advised clients, sold domestic/international flight tickets.

Faculty Staff & Student Association Officer tại Faculty of Japanese Studies | HUTECH University

7/2020 → 4/2023 (2 năm 9 tháng)

Hồ Chí Minh

- Planned 40+ annual events (volunteering, culture, sports,...); handled administrative documents and 2D media design. - Led 20+ core members to execute 100% of Faculty Youth Union activities with multiple certificates of merit. - Host/MC for various university events, ensuring professional program flow.

Excellent Employee Award (KAS Hospitality)

2/2026

Awarded for outstanding achievements in optimizing operations, advising solutions to elevate guest experiences, and driving enterprise growth during 2025 - 2026.

Multiple Certificates of Merit from the Ho Chi Minh City Student Association and University Board

4/2023

Recognized for outstanding contributions to Student Union activities and leadership excellence (2019 – 2023).

"Five-Good Student" Title (University Level)

12/2022

A prestigious distinction for excellence in academics, ethics, volunteering, fitness, and integration.

Rotary Yoneyama Scholarship (Japan Alumni Association)

10/2022

Awarded to international students with outstanding academic records and community contributions.