Assistant Food and Beverage Manager tại Sheraton Gateway Hotel

7/2023 → / (2 năm 11 tháng)

Toronto, Canada

Supervised daily restaurant operations, ensuring smooth service flow and guest satisfaction. Trained, coached, and motivated staff to maintain brand standards and service consistency. Assisted with scheduling, payroll, and performance evaluations for the F&B team. Collaborated with culinary and banquet departments to coordinate events and special functions. Supported upselling initiatives to meet sales targets and enhance guest experience. Resolved guest issues promptly with professionalism and empathy.