Director of Rooms tại Six Senses Ninh Van Bay

5/2024 → Hiện tại

Khanh Hoa, Vietnam

Strategic Departmental Leadership: Oversee and drive the operations of all Rooms Division departments, including Front Office, Housekeeping, Guest Services, and Recreation, ensuring seamless collaboration and alignment with overall hotel objectives. Guest Experience & Quality Assurance: Establish and maintain elevated service standards to maximize guest satisfaction and IHG Heartbeat scoring, effectively resolving high-level guest escalations and fostering a culture of luxury service. Financial & Revenue Optimization: Maximize room revenue and profitability through strategic upselling programs, strict labor cost controls, and meticulous expense management, achieving or exceeding annual budgetary goals. Talent Development & Mentorship: Recruit, mentor, and develop a high-performing team of department heads and supervisors, implementing training programs that reduce turnover and cultivate future hospitality leaders. Compliance & Property Asset Management: Ensure strict compliance with brand standards, health & safety regulations, and crisis management protocols, while managing property assets to guarantee the highest level of cleanliness and maintenance. Resort Upgrades & Projects: Led property renovations and facility upgrades while minimizing disruption to guest experiences.