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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
Hà Nội
Tiếng Anh (Khá)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Raffles College of Higher Education - Bachelor of Hotel & Tourism Management ( Cử nhân Quản Trị Khách sạn & Du lịch – Đại Học Raffles Singapore )
Quản Trị Kinh Doanh Khách Sạn & Nhà Hàng - Đại học
2006 → 2010
Sinh Viên Quốc Tế - ĐH Raffles Singapore
Kĩ năng
Kinh nghiệm làm việc
General Operations Manager (Hotel & Serviced Apartment ) tại Luxe Paradise Hotel Group
11/2024 → 8/2025 (9 tháng)
75 Pham Hong Thai Street Ba Dinh, Hanoi
• Manage the operations of various hotel departments: Front Desk, Housekeeping, Restaurant/Bar, Accounting, Sales & Marketing • Ensure consistent service standards according to established SOPs • Inspect room quality, services, and customer experience. • Handle arising situations and customer complaints. • Recruit, train, and develop staff. • Evaluate performance (KPI), propose rewards/penalties. • Build a positive and professional work culture. • Develop and implement revenue growth strategies (Rooms, F&B, services). • Monitor occupancy, ADR, and RevPAR. • Propose promotions, combos, and upsells. • Control daily income and expenses. • Report profit/loss periodically to the investor. • Ensure hygiene, safety, and service standards. • Monitor reviews on OTAs and Google Reviews. • Build the hotel's brand image. • Suggest improvements to service and customer experience. • Monitor the condition of facilities. • Plan for regular maintenance.
Hotel General Operation Manager tại Mai Châu Hideaway Lake Resort
8/2025 → Hiện tại
Mai Chau , Hòa Bình , Việt Nam
1. General Department Management • Manage and oversee all operations, services, and staff. • Ensure effective coordination between departments to improve service quality. • Ensure that all operations run smoothly and meet the hotel's standards and procedures. 2. Optimizing Service Quality • Ensure that service quality is always maintained at the highest level, meeting customer expectations. • Monitor and evaluate customer feedback to improve services and resolve complaints • Conduct training and skill development se for staff to enhance service quality. 3. Budget and Financial Management • Monitor the hotel's operating expenses to ensure budget compliance. • Develop cost-reduction strategies without compromising service quality. • Analyze and report on the hotel's operational performance. 4. Human Resources Management • Recruit, train, and develop the staff. • Ensure staff are adequately skilled, motivated, and meet job requirements. • Resolve human resources issues, including managing work schedules, performance evaluations, and conflict resolution. 5. Enhancing Customer Satisfaction • Ensure customers feel satisfied and comfortable throughout their stay. • Resolve customer issues quickly and effectively. • Develop customer care programs to create a positive impression and maintain customer loyalty.



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