Sales Associate | Education tại Scott English Australia

3/2022 → 6/2023 (1 năm 3 tháng)

Ha Noi

• Consulted with prospective students and parents to understand language learning needs and recommended suitable English course packages, achieving a consistent monthly sales target achievement rate of 90–100%. • Supported demo class scheduling and trial follow-ups, resulting in a high conversion rate from trial to enrollment. • Collaborated with marketing teams to execute local outreach events and school campaigns, generating qualified leads and increasing brand awareness in the community. • Maintained detailed records of leads, follow-ups, and enrollment data using CRM tools, ensuring timely engagement and improved customer experience.

Sales Representative | Fitness & Wellness Industry tại Calofornia Fitness and Yoga

7/2023 → 4/2024 (9 tháng)

Ha Noi

• Actively engaged with walk-in and online leads to introduce membership plans, assess fitness goals, and recommend personalized packages, resulting in a steady monthly conversion rate of 30–40%. • Conducted consultation sessions and facility tours, building trust and rapport with prospects by highlighting features aligned with their personal health and lifestyle goals. • Collaborated with marketing and operations teams to support seasonal promotions and referral campaigns, contributing to a 10–15% membership growth during campaign periods. • Maintained accurate customer records and followed up on leads using CRM tools to ensure timely engagement and higher closure rates. • Delivered after-sales support, ensuring smooth onboarding of new members and assisting with scheduling, app usage, and ongoing member retention efforts.

Sales Team Leader tại Travel Industry Vietravel

5/2024 → 5/2025 (1 năm )

Việt Nam

• Consulted with individual and group customers to recommend tailored travel packages, achieving a 25%+ increase in customer conversion rate through needs based selling. • Designed and implemented customized sales scenarios based on customer segmentation (budget travelers, families, corporate clients, etc.), enhancing the team's ability to close deals across diverse customer profiles. • Developed sales strategies for the team, aligning individual approaches with group performance targets, contributing to a 15% increase in monthly team revenue. • Trained and mentored new sales team members, using structured onboarding materials and real-case role plays derived from personal experience. • Actively supported team members in sealing deals, stepping in to co-close high-value packages, leading to a 20% boost in overall team performance during peak seasons. • Regularly analyzed customer feedback and sales data to optimize pitch techniques and campaign focus, improving customer satisfaction scores.

Business Consultant tại Martech / Remarketing Solutions CNV CDP

5/2025 → 6/2026 (1 năm 1 tháng)

Việt Nam

• Consulted with B2B clients to assess customer data and retention challenges, recommending tailored CDP and remarketing solutions to recover lost leads and improve conversion. • Conducted discovery calls and needs assessments with marketing and business decision-makers, aligning solution packages with budget and campaign objectives. • Partnered with technical and implementation teams to prepare proposals and pricing models, shortening average deal-closing cycle by 15%. • Managed a portfolio of corporate accounts, maintaining a consistent monthly quota achievement rate of 85–100% through relationship-based account management. • Built and maintained CRM pipeline data and forecasting reports, improving forecast accuracy and visibility for leadership reviews.

Best Team Contributor - California Fitness Center

4/2024

Best Team Contributor

Leadership Excellence Recognition - Vietravel

6/2024

Leadership Excellence Recognition