Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lâm Ngọc Kiễm
18 Lượt xem hồ sơ
Nữ, 02/04/2003, 23 tuổi
Phước Hải, huyện Long Đất, Bà Rịa - Vũng Tàu
Cập nhật: 29/06/2026
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 0 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Nhân viên
Tiếng Anh (Khá), Tiếng Trung (Trung bình)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hoa Sen University
BACHELOR OF THE HOTEL MANAGEMENT - Khác
2020 → 2022
Kĩ năng
Kinh nghiệm làm việc
Front Office Intern tại PARK HYATT SAIGON | VIETNAM
8/2024 → 3/2025 (6 tháng)
Việt Nam
VIP Experience Personalization: Documented micro-details for VIP arrivals, honeymooners, and anniversary celebrants to curate bespoke amenities, tailored welcome cards, and personalized benefit letters. • Daily Briefing Preparation: Designed engaging, data-driven PowerPoint presentations for the morning operations briefings to align the front-of-house team on daily occupancy and high-profile guests. • OPERA PMS Proficiency: Leveraged OPERA Property Management System to seamlessly log guest requests preferences, update profiles, and coordinate daily hotel operations. • Guest Service Center Operations: Managed the central communications hub, efficiently handling room reservations, direct guest inquiries, and multi-departmental message relaying. • Proactive Problem Resolution: Resolved diverse guest issues autonomously and oversaw the end-to-end management of lost and found cases to ensure high- satisfaction service recovery. • Email & Communications Management: Supervised incoming guest emails and digital requests, maintaining Park Hyatt's premium brand voice and ensuring swift, professional turnarounds. • Cross-Functional Collaboration: Partnered closely with Housekeeping, Guest Relations, and Food &Beverage teams to execute the exact personal touches that define a luxury 5-star stay.
Guest Service Representative tại GRAND HYATT NASHVILLE | UNITED STATE OF AMERICA
6/2025 → 6/2026 (1 năm )
Việt Nam
FRONT DESK AGENT: • Seamless Arrival & Departure Logistics: Executed precision check-in and check-out workflows for both scheduled arrivals and walk-in guests, ensuring a welcoming and efficient lobby environment. • Strategic Upselling: Analyzed real-time inventory to present targeted room upgrades at check-in, driving property revenue while enhancing the guest's stay experience. • Cross-Functional Guest Relations: Served as the primary property contact to rapidly fulfill specialized guest requests and resolve service friction points. PHONE & BILLING OPERATIONS: • Centralized Communications Management: Directed high-volume inbound and outbound telecommunications, efficiently routing calls and managing digital guest requests with high-tier corporate hospitality standards. • Financial Account Resolution: Managed complex billing procedures, including processing charges, routing folios, issuing refunds, and executing precise invoice adjustments. • Reservation Ledger Accuracy: Facilitated property-wide reservation modifications, cancellations, and special guest requests while driving local revenue via tailored restaurant bookings • Training & Decisions Making: Trained and onboarded new associates, ensuring adherence to guest service standards, VIP procedures, and front office workflows. Acted as on-shift support when managers were unavailable, assisting in decision-making and handling guest situations during peak operations.
Google
Facebook
Zalo
