Receptionist tại Silverland hotels

3/2021 → 5/2023 (2 năm 2 tháng)

Ho Chi Minh

Front office supervisor tại T.Home Boutique Landmark

6/2026 → 9/2026 (3 tháng)

Ho Chi Minh

Staff Training & Team Development Onboarding & Orientation: Train newly hired receptionists on property standards, brand philosophy ("Tranquill Home"). Systems & SOP Coaching: Educate line staff on Property Management System (PMS) features, cashiering procedures, shift end reconciliations, and booking channel management. Service Standards: Conduct regular micro-training sessions on telephone etiquette, handling guest complaints, concierge recommendations. Performance Feedback: Observe staff during shifts, offer constructive feedback, and assist the Hotel Manager with performance evaluations and training gap identification. Boutique Guest Experience Provide warm, personalized check-in and check-out experiences, ensuring brand touchpoints (welcome tea, room orientation) are executed flawlessly. Act as the main point of contact for guest inquiries, travel/transport arrangements, dining recommendations, and long-stay guest requests. Handle service recoveries, billing disputes, and special requests promptly to ensure maximum guest satisfaction. Shift Leadership & Daily Operations Lead daily shift handovers, float audits, cash drawer balance checks, and payment processing. Monitor real-time room availability across 29 units, overseeing early check-ins, late check-outs, and room assignments. Ensure front desk presentation, lobby cleanliness, and essential oil/music ambiance standards are constantly maintained. Interdepartmental Coordination Work closely with Housekeeping (HK) for live room status updates, priority rush rooms, and VIP pre-arrival inspections. Log maintenance requests for facilities or room repairs and follow up with engineering team..

Butler/GSA tại The Reverie Saigon

3/2023 → 4/2026 (3 năm 1 tháng)

Ho Chi Minh

• ​Integrated Service Delivery: Bridged the gap between Front Office and personalized butler services, ensuring guest profiles, preferences, and special requests were seamlessly integrated into room preparation and the overall stay experience. • ​VIP & Suite Management: Provided 24/7 ultra-luxury butler service for Presidential and Vice-Presidential suite guests, managing complex logistics Including traveling, dining, and leisure activities. • ​Operational Leadership: Maintained high service standards for the Executive Lounge, overseeing guest flow, resolving inquiries, and providing administrative support to ensure consistent delivery of luxury service across the team. • ​Private VIP Procedures: Managed seamless Front Office operations within the Executive Club Lounge, Including private, high-touch check-in and check-out procedures for VIP guests, ensuring a frictionless arrival and departure experience. • ​Training & Development: Developed and executed training modules for guest service staff, ensuring all team members adhered to both Front Office protocols and the property's premium hospitality standards. • ​Guest Satisfaction: Consistently recognized in guest reviews, directly contributing to high guest satisfaction scores and property reputation.

Staff of the month

8/2022

Silverland hotels

The Reverie Star

7/2025

Passion for service