Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Nhân viên
Tiếng Anh (Khá)
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Support Admin (CSR) & Editing Staff tại AGAPE - Pre-Uni New College
3/2022 → 8/2023 (1 năm 5 tháng)
NN
•Provided customer support through email and live chat, assisting franchisees with inquiries and resolving issues in a timely and professional manner. •Coordinated with cross-functional and international teams to ensure timely course preparation and a seamless customer experience. •Responded to customer inquiries and complaints, identifying appropriate solutions to maintain high levels of customer satisfaction. •Facilitated effective communication between Franchise, IT, and Accounting teams to resolve operational issues and support customer needs. •Reviewed and quality-checked educational materials prior to publication, ensuring accuracy and maintaining company standards. •Prepared and verified weekly reports for foreign teachers and tutors, ensuring data accuracy and supporting operational efficiency.
Claim Administrator tại NashTech (HarveyNash)
10/2023 → 3/2026 (2 năm 4 tháng)
V=NN
•Processed employee benefit claims accurately in accordance with client policies and service-level agreements (SLAs), ensuring timely and high-quality service delivery. •Provided timely support to clients and employees by handling inquiries, investigating issues, and delivering effective resolutions. •Prepared and consolidated monthly reports for multinational clients, ensuring accuracy and providing valuable business insights. •Collaborated with international teams (Singapore, Korea, India,...) to streamline processes and enhance service delivery. •Maintained strong relationships with clients and internal stakeholders through clear communication and responsive support. •Trained and onboarded new members while maintaining standard operating procedures (SOPs) to ensure consistent service quality.



Zalo