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Outlet Manager
Thỏa thuận
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Giới thiệu bản thân
Trình độ học vấn chuyên môn
Sai Gon Tourism Vacational College
Hospitality Management - Cao đẳng
2019 → 2019
Kĩ năng
| Training & Coaching | |
| VVIP Guest Service | |
| Operation Management | |
| Cross-functional Collaboration | |
| Service Recovery | |
| IT System & Report |
Kinh nghiệm làm việc
VIP & Loyalty Service - Duty Shift Incharge tại Hoiana Hotels
8/2025 → Hiện tại
Da Nang
Duty In-Charge for the shift, overseeing the overall operations of both the Mass Counters and the F-ITO Counters. Monitor, coach, and provide on-the-job training for new team members to ensure service standards are maintained. Support relevant departments in resolving operational issues, including TGs, EG, BD, VIP Services, Security, and Cage. Coordinate effectively with cross-functional departments to ensure smooth and efficient daily operations. Handle guest inquiries, concerns, and complaints professionally, ensuring prompt resolution and guest satisfaction. Support the Event Promotion team in introducing new promotions and actively encourage guests to participate in current promotional campaigns.
Team Leader tại Hoiana Hotels
4/2024 → 8/2025 (1 năm 4 tháng)
Da Nang
NOX Beach Club Take responsibility for overseeing operations across the 4 distinct outlets, each offering a unique culinary and hospitality experience: Osteria: Authentic Italian Cuisine Cham Table: Vietnamese Cuisine (Local Seafood) Grill: Steak House (Modern Steak & Western Style) Beach Club Bar: Tiki Bar & Cabana Pool Service Manage & inventory equipment, control expenses Direct service & taking care of VIP / SAG (Special Attention Guest) Reporting & documentation, maintained seamless operations during shifts Handled International Party & Event (Vivavivu Summer Resort 2025 Fashion Exhibition, Miss Universe Australia 2025 ...) Assist higher management with on-the-job training, SOP reviews, and the implementation of monthly, quarterly, and priority promotions; Collect guest feedback, propose appropriate solutions, and continuously enhance service quality. Motivate, engage, and support team members while contributing strategic insights to senior management for team development.
Assistant Manager tại NISO Co., Ltd – RuNam Restaurant (Retail Division)
11/2022 → 1/2024 (1 năm 2 tháng)
Ba Ria Vung Tau
Responsible for pre - opening preparations and overseeing the seamless transition of the company to operational status. Financial Accountability: Oversee PnL reports, cost of labor, and cost of goods sold to maintain financial efficiency. Staff Development: Design and implement growth plans to support team members in advancing to the next level in their careers Operational Oversight: Monitor and manage processes remotely while ensuring compliance with company policies. Recruitment and Training: Lead the hiring process and provide comprehensive training for all team members, including onboarding for new hires. Coordinating with other departments to establish operational procedures and workflows. Preparing staff rosters and scheduling. Planning with the kitchen team to create seasonal promotions for the year.
Restaurant Casino Supervisor tại The Grand Ho Tram Strip
6/2021 → 10/2022 (1 năm 3 tháng)
Ba Ria Vung Tau
Service Quality and Operations Management: Developed and implemented training programs while monitoring and ensuring service quality. Oversaw operations to deliver exceptional guest experiences by anticipating and exceeding guest needs and expectations. Reporting and Documentation: Prepared regular and ad hoc reports, maintaining all necessary records and files. Ensured clear communication and collaboration with partnering departments to optimize the use of resources, including manpower and facilities. Shift Leadership: Maintained seamless operations during shifts, staying on duty until proper handover to the next leader. Monthly Reporting: Compiled and analyzed key performance reports, including P&L, beverage variance, tips allocation, and goods control, to maintain operational efficiency and accountability.
Restaurant Captain tại My Mother Fine Dinning Restaurant
2/2019 → 5/2021 (2 năm 2 tháng)
Ho Chi Minh
Service Supervision: Oversee daily service operations to ensure smooth coordination between front-of-house and kitchen, maintaining luxury service standards. Team Leadership: Lead, train, and support service staff during shifts, ensuring consistency, efficiency, and high performance. Guest Experience Management: Deliver personalized service, handle guest inquiries, and ensure exceptional dining experiences aligned with brand standards. Order & Service Accuracy: Monitor order-taking and delivery processes to ensure accuracy, timing, and presentation meet quality expectations. Shift Coordination: Assign tasks, manage staff positioning, and ensure optimal workflow during peak hours. Complaint Handling: Address guest complaints promptly and professionally, providing effective solutions to maintain satisfaction. Upselling & Revenue Optimization: Promote menu items, specials, and promotions to enhance guest experience and maximize revenue. Hygiene & Safety Compliance: Ensure adherence to hygiene, sanitation, and safety standards in line with company policies.



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