Waiter tại Best Wester Premier Sonasea Phu Quoc

7/2020 → 10/2022 (2 năm 3 tháng)

Phu Quoc

Delivered Fine Dining and Butler Service for VIP and international guests within a luxury resort environment. Supported cashier operations and daily revenue reconciliation while maintaining premium guest service standards

Waiter tại Vinpearl Phu Quoc Resort & Golf

11/2021 → 7/2022 (7 tháng)

Phu Quoc

Delivered premium guest experiences within a luxury resort environment while developing strong knowledge of international hospitality standards. Built strong communication and problem-solving skills through direct interaction with domestic and international guests => Promoted to Sales Executive

SALES EXECUTIVE CUM ADMIN tại Vinpearl Phu Quoc Resort

7/2022 → 11/2024 (2 năm 4 tháng)

Phu Quoc

Managed a portfolio of Corporate, Government and Travel Agent accounts through regular sales calls, account development and relationship management. Prepared customized quotations and commercial proposals based on pricing policies while coordinating internal approvals for special rate requests. Negotiated commercial terms within authorized limits and coordinated management approval for exceptional pricing requests. Conducted sales visits, site inspections and client presentations to strengthen business relationships and identify new opportunities. Managed annual contract renewals, allotment agreements, hard-block contracts and account classifications (TA1/TA2) based on commercial performance. Monitored occupancy, room inventory, allotments, market trends and revenue forecasts, presenting weekly forecast reports to the General Manager and monthly commercial reports to the Director of Sales. Coordinated large-scale MICE and group business, including an event with more than 800 attendees covering conference and gala dinner operations. Successfully secured and coordinated a wedding group valued at approximately VND 500 million through customized proposal development and account management. Collaborated closely with Reservations, Front Office, Revenue, Operations and Finance departments to ensure seamless service delivery and customer satisfaction. Utilized Salesforce CRM to manage sales activities, customer interactions and account performance.

SALES, OPERATOR CUM ROOM CONTROLLER tại HT TRAVEL GROUP

11/2024 → 6/2026 (1 năm 7 tháng)

Phu Quoc

Managed inbound travel accounts from Mainland China, Taiwan and other Chinesespeaking markets while maintaining long-term business relationships. Designed customized itineraries, prepared quotations and developed cost structures for FIT and group travel programs. Negotiated hotel contracts, allotments, hard-block agreements and supplier pricing to maximize commercial competitiveness. Coordinated accommodation, transportation, flights, attraction tickets and guide services for leisure and corporate groups. Managed room inventory, cut-off dates and booking operations to optimize resource utilization. Independently handled high-volume Chinese inbound groups during peak seasons with minimal operational support. Coordinated VIP delegations requiring customized sourcing, pricing and operational planning. Managed last-minute itinerary changes, overbooking situations and supplier coordination while maintaining service quality and customer satisfaction. Successfully negotiated business opportunities valued up to approximately VND 200 million.

Third Prize – Provincial English Speaking Contest (2018)

5/2018

Achieved third place in a provincial-level English speaking competition, demonstrating strong English communication skills and presentation ability.

First Prize – CEO Group Pride Contest (2021)

9/2021

Won first prize in the CEO Group Pride Contest, recognizing communication skills, confidence and personal performance.

Phan Thị Hồng Yến - Sales Manager

Vinpearl Phu Quoc Resort

v.yenpth14@vinpearl.com - 0981 816 979