FRONT OFFICE MANAGER tại Parosand Hanoi Hotel

9/2022 → Hiện tại

Việt Nam

FRONT OFFICE MANAGER Mar 2026 – Present Department Leadership: Lead the daily operations of the Front Office department, managing staff schedules, tasks, and service quality. VIP Guest Coordination: Manage VIP guest profiles and instruct the front-desk team on special preferences to ensure a personalized Online Reputation: Monitor online guest channels and manage responses to guest reviews to maintain and improve the hotel's image. FRONT OFFICE SUPERVISOR / ACTING HEAD OF DEPARTMENT Mar 2025 – Mar 2026 Operational Management: Acted as the Head of Department to supervise all front-of-house activities and manage the team under high pressure. SOP & Checklist Development: Created and implemented Standard Operating Procedures (SOPs) and daily operational checklists to improve check-in/check- out efficiency and reduce guest waiting time., Financial Reporting: Prepared weekly and monthly revenue reports, and presented business reviews to the management team. Quality Control: Directly resolved guest complaints and conducted room inspections for VIP arrivals to ensure top quality before check-in. Asset Management: Oversaw and maintained all Front Office equipment and facilities in good condition. RECEPTIONIST Sep 2022 – Mar 2025 Welcomed guests, handled check-in and check-out procedures smoothly. Answered phone calls, replied to emails, and supported guests with tour and transport bookings. Maintained a friendly and professional attitude to deliver great customer service.