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Nguyễn Ngọc Nhật

Nguyễn Ngọc Nhật

Hồ sơ 5 sao 35 Lượt xem hồ sơ

Nam, 14/08/1983, 43 tuổi

58 Mai Lão Bạng, phường Thuận Phước, quận Hải Châu, Đà Nẵng

Cập nhật: 20/08/2026

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Từ 10 đến 20 năm
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Đà Nẵng, Quảng Nam
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5 sao
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Giới thiệu bản thân

Hospitality and operations executive with more than 18 years of leadership experience in luxury hotels, integrated resorts, F&B businesses, and large-scale hospitality projects. Currently serving as General Manager of Nam O Heritage Luxury Hotel & Resort and Founder cum General Manager of Yen Café Chain, with proven expertise in pre-opening, operational strategy, organizational development, revenue planning, guest experience, project management, and business growth.

Trình độ học vấn chuyên môn

Da Nang University of Technology

Information Technology Engineer - Đại học

2001 → 2006

Kĩ năng

Kinh nghiệm làm việc

IT Manager tại Da Nang-Mikazuki Japanese 5* Resorts & Spa

7/2022 → 4/2026 (3 năm 9 tháng)

Da Nang City

Managed and maintained the IT infrastructure of a 5-star resort comprising 294 guestrooms, 48 luxury villas, and a beachfront fine-dining restaurant, ensuring stable and secure IT services for all departments and guests. Reported directly to the General Manager. Key Responsibilities & Achievements  Directed daily operations of the resort’s core IT systems, ensuring high availability, system stability, and uninterrupted business operations.  Led the IT Helpdesk team to provide technical support for staff and guests and maintain service quality standards.  Managed computer hardware, software, servers, network infrastructure, telecommunications systems, and preventive maintenance activities.  Planned and controlled the annual IT budget, operational strategy, and technology development roadmap in collaboration with the General Manager and HR Department.  Recruited, supervised, and coordinated IT personnel and external contractors for system implementation and support projects.  Led major IT projects assigned by the BOD and General Manager, including the implementation of a waterpark management system with automatic access control turnstiles and ticketing integration.  Provided technical training, consultation, and recommendations to improve operational efficiency and optimize technology resources.  Ensured effective utilization of technology services and compliance with operational standards across the resort. Additional Responsibilities  Participated in managing the company’s Labor Union activities for approximately 700 employees and coordinated employee engagement programs and internal events as assigned by the company.

Founder cum General Manager tại Yen Café Chain

9/2021 → Hiện tại

Da Nang City

Founder and General Manager of Yen Cafe, a boutique café chain that has been successfully developed and operated for more than 5 years. Built the business from concept stage to a multi-location operation, currently comprising 3 café outlets with a total operating area of approximately 2,000 m2, including a 700 m2 integrated outdoor children’s playground. The chain consistently generates an average daily revenue of VND 18–22 million, with an estimated annual revenue of approximately VND 4 billion, while maintaining a strong focus on customer experience, family-oriented services, and sustainable business growth. Key Responsibilities & Achievements  Led the overall business development and strategic growth of the Yen Cafe chain from startup phase to multi-outlet operation.  Identified and selected suitable business locations for expansion based on market research, customer demographics, traffic flow, and commercial potential.  Developed the brand concept, customer positioning, service model, and operational standards for all outlets.  Directed the design, construction, fit-out, and opening of new café locations, ensuring consistency in brand identity and guest experience.  Managed the daily operations of all outlets, including service quality control, customer satisfaction, cost management, inventory supervision, and operational performance.  Oversaw the chain’s marketing activities, including digital marketing, social media campaigns, local promotions, customer engagement programs, and brand communication.  Built and supervised operational teams, implemented service procedures, and maintained hospitality standards across all locations.  Monitored financial performance, sales trends, and operational KPIs to improve profitability and efficiency.  Planned and guided future project development, including new outlet expansion, concept enhancement, and long-term investment strategy.

General Manager tại Nam O Heritage Luxury Hotel & Resort

4/2026 → / (7 tháng)

Da Nang City

Led the pre-opening and operational planning for Phase 1, including a 100-room luxury beachfront hotel, within a large-scale integrated hospitality project comprising beachfront shophouses, villas, condotels, wellness facilities, entertainment zones, and future beach club developments along a 4 km coastline. Provide overall leadership for pre-opening, operational planning, commercial strategy, organizational development, and guest experience management for the integrated hospitality project. Key Responsibilities & Achievements  Directed the full pre-opening setup of the luxury hotel, including operational planning, service standards, departmental workflows, and opening readiness.  Developed the overall operational strategy and revenue plan for the hotel and supporting hospitality facilities.  Established the project’s organizational structure and human resource framework, defining departmental functions, reporting lines, staffing standards, and workforce planning aligned with the project’s operational scale and luxury positioning.  Partnered closely with the Human Resources Department to lead recruitment planning and talent acquisition for key operational and administrative departments, including Sales, Marketing, Finance & Accounting, Kitchen, Restaurant, Front Office, Housekeeping, Engineering, and other supporting functions, ensuring the timely onboarding of qualified personnel for pre-opening and operational phases.  Participated in candidate assessment, management-level interviews, compensation recommendations, and workforce deployment to build a competent and service- oriented leadership team for the project.  Led the establishment of the restaurant operation, including concept planning, organizational structure, recruitment, staffing, and service procedures.  Worked closely with Head Office departments to develop commercial strategies, marketing plans, IT operational systems, and management processes for the project.  Coordinated with the construction and project management teams to identify operational deficiencies, request rectifications, and implement functional improvements aligned with luxury hospitality standards.  Reorganized and restructured existing project personnel to improve operational efficiency, accountability, and service quality while overseeing ongoing project operations.  Spearheaded the development planning for a new Beach Club, including concept sketches, business plan, operating model, revenue projections, organizational structure, implementation roadmap, and investment budget.  Contributed to positioning Nam O Heritage as a premium beachfront hospitality destination in Da Nang through strategic operational, commercial, and organizational leadership.

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