I aim to find a suitable position where I can apply my language skills and develop practical experience. As a responsible, quick learner with creativity and a proactive working style, I am committed to contributing effectively while continuously improving myself. INTERN – VIETRAVEL COMPANY (5 MONTHS) 1. Retail Sales Department Provided direct and online consultation on domestic and international tour packages for individual customers. Inputted customer data into the company’s system; issued travel contracts and processed deposit payments. Tracked payment schedules, conducted pre-departure briefings, and resolved customer requests regarding tour amendments, cancellations, or feedback professionally. 2. Tour Operations Department Negotiated and booked services with vendors; assisted in preparing Costing Sheets to optimize profit margins while maintaining service quality. Assigned appropriate Tour Guides; prepared comprehensive Tour Records; organized tour supplies and briefed Tour Guides prior to departure. Tracked ongoing tour itineraries, coordinated with Tour Guides to handle emergency situations/service changes; collected invoices and receipts for post-tour financial settlements with the Accounting Department.