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https://www.hoteljob.vn/ho-so-online/2952202-le-nguyen-xuan-tho 2952202-le-nguyen-xuan-tho.pdf
Lê Nguyễn Xuân Thọ

Lê Nguyễn Xuân Thọ

Hồ sơ 5 sao vàng 73 Lượt xem hồ sơ

Nam, 19/10/1998, 27 tuổi

Đà Nẵng

Cập nhật: 29/09/2026

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Huế, Đà Nẵng, Quảng Nam
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
1.000 - 4.999
Công việc mong muốn
Quản lý, điều hành, Kinh doanh & tiếp thị, Hành chính, nhân sự
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Sân Golf

Giới thiệu bản thân

My name is Tho, and I am from Da Nang, Vietnam. My professional background is primarily in Workforce Management (WFM), with experience in workforce planning, HR operations, data analysis, and process optimization. Throughout my career, I have developed a strong foundation in logical thinking, problem-solving, and data-driven decision-making. I enjoy turning complex operational challenges into practical solutions while maintaining a people-oriented approach. My experience in Outsourcing, Hospitality and Logistics has also strengthened my adaptability, cross-functional collaboration, and understanding of diverse workforce needs. I consider myself a proactive, detail-oriented, and service-minded professional who values teamwork, continuous learning, and meaningful contributions. While Workforce Management remains my core area of expertise, I am eager to broaden my knowledge across different People & Culture functions, take on new challenges, and continue growing both professionally and personally.

Trình độ học vấn chuyên môn

Đại học Kinh tế Đà Nẵng

Quản trị Kinh doanh - Đại học

2016 → 2021

Kĩ năng

Tin học văn phòng
Quản lý
Sáng tạo
Quản lí thời gian
Tổ chức công việc
Photography & Edit

Kinh nghiệm làm việc

Operations Team Leader tại GEAR INC VIETNAM COMPANY LIMITED (Telus Digital's)

5/2022 → 4/2023 (11 tháng)

Đà Nẵng

• Led and developed operations teams, driving employee engagement, capability development, and effective workforce allocation to meet business requirements. • Monitored and managed team performance, using productivity, quality, and operational KPIs to identify gaps and drive continuous improvement. • Partnered with cross-functional stakeholders and Operations Managers to address operational challenges, implement improvement initiatives, and ensure business continuity.

Workforce Management - WFA & Site Lead tại GEAR INC VIETNAM COMPANY LIMITED (TELUS DIGITAL's)

4/2023 → 3/2025 (1 năm 10 tháng)

Đà Nẵng

• Schedule Management: Managed RTA/WFA/Content Moderators schedules to ensure adequate coverage. • Interview & Hiring Participation: Participated in the interview and hiring process for RTA and WFA roles, assessing candidates to ensure alignment with organizational needs.• Training & Onboarding: Trained WFAs/RTAs on WFM policies and software, ensuring they are equipped with necessary skills and knowledge. • Performance Evaluation: Evaluated team performance, set goals for improvement, and conducted regular performance assessments. • Policy Development: Developed and implemented policies and procedures to enhance operational e­ciency. • Process Improvement: Identi«ed areas for improvement in WFM processes to optimize workforce effectiveness and e­ciency. • Financial Recommendations: Provided analysis and recommendations based on billable hours for each project to ensure «nancial optimization. • Metrics Analysis: Provided high-level analysis on performance discrepancies and recommended corrective actions. • HR & Procurement Collaboration: Worked with HR on monthly payroll and the procurement team on billing hours and recommendations. • Leave Budget Management: Maintained the annual leave budget for employees, ensuring compliance with Vietnamese law while meeting operational and «nancial requirements.

Supervisor, Workforce Planning & Optimization- Function Head (HR Division) tại HOIANA RESORT AND GOLF

7/2025 → 12/2025 (5 tháng)

Đà Nẵng

• Workforce Strategy: Lead end-to-end workforce planning and optimization aligned with business demand. • Demand & Capacity Planning: Own Forcasting, manpower planning, shrinkage modelling, and roster governance. • Team Leadership: Build, lead and develop Workforce team with succession plans for long-term stability. • Systems Set Up: Lead workforce HRIS systems implementation, reporting and process automation. • Business Partnering: Act as strategic workforce consultant to Head of HR and Operations leadership. • HR Initiatives: Support nearly 3,000 staff engagement, events and HR branding initiatives

Associate, Central Operations Solution - Central Hub Operations E­ciency tại Shopee Express

5/2026 → Hiện tại

Đà Nẵng

• Warehouse Performance Management: Built real-time dashboards for Warehouse Operations, covering volume, productivity, ful«lment, and user experience; led weekly performance reviews to identify gaps and drive improvement actions. • Workforce Planning & Strategy: Led Hub Operations quarterly headcount and campaign workforce planning, leveraging volume forecasts, operational requirements, and optimizing manpower allocation and hub readiness. • Workforce Optimization: Reviewed and re«ned Hub Operations recruitment and workforce schemes based on manpower gaps, operational demand, and cost considerations to improve workforce effectiveness. • Operations Excellence & Risk: Drove improvement initiatives across Warehouse and Hub Operations, including navigation optimization, employee check-in/out enhancement, and hub CCTV/risk controls to improve operational e­ciency and compliance. • Project & Event Coordination: Served as Co-host and Project Coordinator for Regional Quarterly Workshops and annual Townhall events, while supporting Business Continuity Planning (BCP) for weather and ¬ood-related operational risks.

Mong muốn về công việc

I am looking for a long-term career opportunity where I can continuously grow, expand my expertise, and contribute to the organization’s success. With a strong background in Workforce Management, workforce planning, data analysis, and process optimization, I believe I can bring a structured and analytical approach to People & Culture operations. I am also eager to broaden my experience across different HR functions, leverage my logical thinking and problem-solving skills, and develop a deeper understanding of the overall employee experience. Most importantly, I value a service-oriented culture where I can support people, collaborate with diverse teams, and create meaningful contributions while growing together with the organization.

Giải thưởng

Top Performance Quater 3 2024 in Gearinc 2024

9/2024

Top Performance Quater 3 2024 in Gearinc 2024

Thông tin tham khảo

Dr Helen Doan - Manager of Operations Solution

Shopee Express

helendoanvnn@gmail.com - 0909050004

Nguyễn Kim Quỳnh Ly - Senior Associate, Operations Solution - Central & Highland

Shopee Express

Quynhly7887@gmail.com - 0904073388

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