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Từ 1 đến 3 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
HCMC
Tiếng Anh (Không biết)
5 sao
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Bachelor of Business Administration | Van Lang University, Ho Chi Minh City, Vietnam
Bachelor of Business Administration - Đại học
2012 → 2016
Blue Mountains International Hotel Management School, Sydney
Master of International Hotel Management - Khác
2018 → 2020
Kĩ năng
Kinh nghiệm làm việc
Duty Manager tại Moxy Sydney Airport
7/2023 → 6/2024 (11 tháng)
| Sydney, Australia
• Managed guest interactions, resolved issues, and maintained high standards of service. • Led and trained front office staff, managed shift schedules, and fostered a collaborative team environment. • Oversaw daily front office operations and coordinated with housekeeping and maintenance to ensure room readiness. • Resolved guest complaints and operational challenges swiftly and effectively.
Assistant Front Office Manager tại Moxy Sydney Airport
6/2024 → 10/2024 (3 tháng)
Sydney, Australia
• Supervised daily front office operations, ensuring efficient check-in and check-out processes. • Trained and mentored front desk staff to deliver exceptional customer service. • Handled guest inquiries, complaints, and special requests promptly and professionally. • Collaborated with the Revenue Manager to analyse booking patterns, occupancy rates, and market trends. • Assisted in developing pricing strategies, including dynamic pricing models and promotional packages. • Monitored competitor pricing and adjusted rates to maintain a competitive position. • Utilised revenue management tools to report on revenue performance and forecasting. • Analysed guest demographics and booking sources to identify upselling and cross-selling opportunities.
Senior Market Revenue Analyst, Urban Cluster tại Marriott International
10/2024 → Hiện tại
Ho Chi Minh City, Vietnam
• Optimise room pricing, inventory, and rate restrictions using Marriott yield management systems (One Yield/MARSHA) to maximise RevPAR, ADR, and total profitability. • Generate daily, weekly, and monthly demand forecasts and variance reports to identify high-opportunity periods and revenue risks. • Conduct competitive market analyses, including STR and competitor-rate reviews, to support strategy meetings with Property Leadership and Sales teams. • Audit transient and group reservation pipelines, ensuring rate integrity and revenue optimisation across all distribution channels.



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