In-room Dining tại Holiday Inn & Suites Saigon Airport

11/2023 → 2/2024 (3 tháng)

Việt Nam

Handled guest calls and in-room dining orders, accurately recording guest names, room numbers, food orders, and special requests. Assisted guests with menu inquiries and provided food and beverage recommendations over the phone in English. Coordinated orders with the Kitchen team and prepared service equipment and trolleys. Delivered meals to guest rooms and provided in-room dining service in accordance with hotel procedures. Prepared bills for cash orders and consolidated room-charge or signed bills for submission and shift handover. Recorded relevant information and completed shift handover procedures.