Front Desk Agent tại Muong Thanh Luxury Can Tho Hotel

11/2015 → / (10 năm 11 tháng)

Can Tho

Front Office Supervisor tại Muong Thanh Luxury Ca Mau Hotel

4/2016 → 4/2016 ()

Ca Mau

Assistant Front Office Manager tại Muong Thanh Luxury Ca Mau Hotel

8/2017 → 8/2017 ()

Ca Mau

Front Office Manager tại Muong Thanh Luxury Ca Mau Hotel

6/2019 → 6/2019 ()

Ca Mau

Front Office Manager tại Premier Pearl Hotel Vung Tau

8/2024 → 8/2024 ()

Vung Tau

- Lead Front Office operations, ensuring service excellence, guest satisfaction, and personalized service for VIPs and loyalty members. - Manage team performance, staffing, grooming standards, and professional development. - Optimize room occupancy, average daily rate (ADR), and revenue performance. - Coordinate cross-functional operations to ensure seamless guest experiences and efficient service delivery. - Maintain hotel facilities and equipment standards in coordination with relevant departments. - Oversee cashiering procedures, credit controls, and compliance with financial policies.

Cluster Front Office Manager tại Wonderland Resort Phan Thiet & K-Town Resort Phan Thiet

6/2026 → Hiện tại

Phan thiet

- Lead and oversee Front Office operations across two resorts and villas, ensuring service excellence, operational consistency, and compliance with brand standards. - Manage Front Office teams, including workforce planning, recruitment, training, performance evaluation, and talent development. - Drive guest satisfaction through proactive guest relations, service recovery, complaint resolution, and continuous improvement of the guest journey. - Monitor room inventory, occupancy, room revenue, and upselling performance to maximize revenue opportunities and operational efficiency. - Collaborate with Housekeeping, Reservations, Sales, Engineering, and other departments to optimize room readiness, interdepartmental coordination, and seamless guest experiences. - Monitor departmental budgets, labor productivity, and operating expenses to achieve operational and financial targets. - Develop, implement, and review SOPs, KPIs, and service quality standards to strengthen operational controls and team accountability. - Lead service improvement initiatives, operational reviews, and performance monitoring to enhance guest experience and overall resort performance.

Mr. Le Quoc Vinh - DOR Cum GEM

Muong Thanh Hospitality Head Office

N/A@gmail.com - 0912469173

Mr. Do Kien Tin - General Manager

Wonderland & Ktown Resort Phan Thiet

tin.dokien@gmail.com - 0908087189