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Tanya Petraeva

Tanya Petraeva

Hồ sơ 5 sao vàng 101 Lượt xem hồ sơ

Nữ, 03/03/1999, 27 tuổi

Ho Chi Minh

Cập nhật: 29/10/2026

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội, HCMC, Đà Nẵng, Bà Rịa - Vũng Tàu, Nước ngoài
Ngoại ngữ
Tiếng Anh (Giỏi), Khác (nêu rõ tại giới thiệu bản thân) (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Lao động ngoài nước

Giới thiệu bản thân

Hospitality professional with extensive experience in VIP guest relations, international clients, upselling, and personalized service. Skilled in identifying guest needs, promoting relevant hotel services, coordinating private events, and building strong client relationships. Strong background in luxury hospitality, cross-department coordination, with excellent communication and organizational skills. Looking to bring my customer-focused approach and hospitality expertise to a hotel Sales role.

Trình độ học vấn chuyên môn

Dostoevsky Omsk State University (OmSU)

Bachelor of Arts (Interpreting and Translation) - Đại học

2017 → 2022

Kĩ năng

upselling
Decision Making
Conflict Mediation
Customer Service

Kinh nghiệm làm việc

Copywriter tại MOJO/IT startup

9/2021 → 4/2022 (7 tháng)

Moscow, Russia

• Created and adapted clear, engaging content for different audiences, ensuring information was easy to understand and aligned with their needs. Translated complex IT concepts into clear, accessible language for various audiences. • Communicated complex information in a simple and accessible way, demonstrating strong presentation and interpersonal skills. • Maintained a high level of accuracy, consistency, and attention to detail across all communications. • Collaborated closely with developers and product teams, building strong cross-functional communication and teamwork skills. • Supported content strategy by ensuring communications were aligned with company standards, brand identity, and customer expectations.

Guest relation agent tại Movenpick Al Marjan Island

1/2025 → 2/2026 (1 năm 1 tháng)

Ras Al Khaimakh, UAE

• Provided personalized services to VIP and international guests, ensuring compliance with LQA/Accor standards and maintaining luxury service quality. • Managed front desk operations, including check-ins, check-outs, guest inquiries, and daily workflow coordination to ensure smooth hotel operations. • Coordinated personalized proposals, birthday and anniversary celebrations, and private guest events through WhatsApp, email, and phone, ensuring all arrangements reflected individual preferences and expectations. • Liaised with external decoration companies and service providers to plan event details, confirm stock availability, coordinate setup requirements, and account for weather conditions and other operational factors. • Collaborated with hotel departments to ensure timely fulfillment of guest needs and seamless service delivery. • Supported departmental goals and KPIs, including guest satisfaction, feedback collection, and upselling, contributing to overall hotel performance. • Maintained detailed VIP guest profiles, tracking preferences and past experiences to personalize services and encourage repeat visits. • Monitored guest feedback and implemented improvements in collaboration with management to maintain 5-star service standards.

Guest relation agent/ Guest Personal Assistant tại Lujo Hotel Bodrum

4/2024 → 11/2024 (7 tháng)

Bodrum, Turkey

• Delivered personalized, high-end service to international VIP guests from Russia, Europe, and the Middle East, building strong relationships and ensuring a memorable guest experience. • Anticipated guest needs and preferences, providing tailored recommendations and personalized solutions for individual requests. • Cooperate closely with hotel departments to provide luxury, tailor-made services for elite clientele according to hotel standards. • Arranged private fine-dining experiences, exclusive activities, transfers, and other personalized services based on individual preferences. • Handled sensitive inquiries and special requests with discretion and the highest level of professionalism. • Maintained detailed VIP guest profiles to enhance loyalty and repeat visits. • Supported high-end events, private transfers, and corporate or leisure VIP programs, achieving departmental targets and elevating overall guest experience.

Transfer Guide tại Coral Travel

3/2023 → 11/2023 (8 tháng)

Belek, Turkey

• Welcomed and assisted international guests, including VIP clients from Russia and the Baltic countries, providing personalized and attentive service. • Built positive relationships with guests by understanding their needs and providing relevant information, recommendations, and travel solutions. • Promoted and recommended optional excursions and travel packages based on guests’ interests, contributing to additional sales and enhanced guest experience. • Worked closely with the MICE Department to support group and corporate travel arrangements and ensure smooth service delivery. • Coordinated communication between guests, drivers, hotels, and tour operators to ensure efficient travel experiences. • Handled guest inquiries and unexpected issues professionally, maintaining a high standard of service and customer satisfaction. • Maintained accurate documentation of transfers, schedules, and customer feedback while coordinating multiple requests and arrangements.

Mong muốn về công việc

I aspire to develop my career in hotel sales by applying my hospitality experience, strong communication skills, and customer-oriented approach to the position of Hotel Sales Coordinator. I am eager to contribute to the hotel's revenue growth, build strong relationships with clients, coordinate sales activities, and support the successful execution of sales strategies. I am motivated to learn, grow professionally, and contribute to the hotel's success by delivering excellent service and maintaining high professional standards.

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