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Từ 3 đến 5 năm
Giám sát
20 - 30 triệu
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Blue Mountains International Hotel Management School At Torrens University
Hotel Management - Thạc sĩ
2021 → 2023
Blue Mountains International Hotel Management School At Torrens University
Bachelor of Business (International Hotel And Resort Management), - Đại học
2017 → 2020
Kĩ năng
Kinh nghiệm làm việc
Front Office Supervisor → Duty Manager tại The Darling Hotel at The Star Pty Ltd - Sydney , NSW
5/2023 → 5/2024 (1 năm )
NN
• Progressed from Supervisor to Duty Manager, overseeing reservations, reception, room service and housekeeping to ensure seamless hotel operations and exceptional guest service. • Managed Front Office operations during shifts, resolving guest concerns, coordinating cross-departmental teams and ensuring compliance with hotel standards and procedures. • Contributed to maintain its Forbes Travel Guide Five-Star rating by consistently upholding Forbes luxury service standards. • Employee of the Month February, 2024 & August, 2023 (Resilience and Supportive Team Player)
Assistant Front Office Manager tại The Star Grand Hotel & Residence at The Star Pty Ltd
5/2024 → 11/2025 (1 năm 6 tháng)
Sydney
• Acted on behalf of the Hotel Manager in their absence, overseeing hotel operations and ensuring all departmental performance and service standards. • Monitored Front Office budgets and forecasts against occupancy, average daily rate (ADR), revenue targets, expenditure controls, and hotel performance benchmarks. • Conducted staff performance appraisals, managed disciplinary matters, and led recruitment, interviewing and hiring decisions. • Led operational excellence and luxury service delivery, helping sustain The Star's consistent No. 2 ranking among Sydney's best hotels on Tripadvisor. • Rising Star Nominee -2024 - The 23rd HM Awards for Hotel and Accommodation Excellence Australia Pacific.
Front Office Room Coordinator tại The Star Grand Hotel & Residences at The Star Pty Ltd -
7/2022 → 5/2023 (10 tháng)
Sydney
Supported management and coordinated cross-departmental operations to ensure efficient daily hotel operations and timely fulfilment of guest requests. Managed front office administration, including invoices, room allocations, deposits, and maintenance requests, while resolving guest enquiries and complaints during arrivals and departures. SUPERSTAR Award 2022 - Outstanding Guest Service Recognition.



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