Front Office Agent to Supervisor to Manager tại Holiday Inn Express Osaka City Centre – Midosuji

12/2021 → 3/2025 (3 năm 2 tháng)

Midosuji

Helped establish Front Office operations during pre-opening and stabilization, developing SOPs, training frameworks and service standards. Interviewed and selected Front Office colleagues and developed the team through coaching and training. Contributed to zero Front Office turnover from opening through the end of my tenure in May 2026. Managed staffing, scheduling and performance; collaborated with Housekeeping on room readiness, guest recovery and service consistency. Supported IT and Revenue teams in CRS rate mapping and system optimization; used Oracle OPERA PMS expertise to improve workflows and resolve operational issues.

Rooms Division Manager tại Holiday Inn Express Osaka City Centre – Midosuji

8/2025 → 5/2026 (8 tháng)

Midosuji

Held accountability for Front Office, Housekeeping and Reservations in a 304-room hotel (20+ team members) and overseeing SOP compliance and service delivery. Represented Rooms and F&B operations in monthly owner meetings, presenting performance and aligning execution with ownership expectations. Worked with the General Manager on P&L analysis and translated financial results into operational actions; covered Housekeeping Management during a management gap to maintain continuity. Developing cost control initiatives, increased Greener Stay participation from 11.3% to 17% through improved procedures, reducing cleaning frequency and linen usage.

Executive Housekeeper tại InterContinental Osaka

6/2026 → Hiện tại

Osaka

Lead luxury housekeeping operation, coordinate assistant managers, coordinators, housemen, and outsourced services, report through the Director of Rooms to the Hotel Manager and General Manager. Align business partners on service standards and monthly cost control; review usage and variances to strengthen operational efficiency and cost performance in accordance to yearly budget. Manage staffing, colleague development and performance, coordinating with Human Resources on employee concerns, retention and workforce needs. Align service quality with 4-star Forbes standards and IHG Intercontinental brand standard. Review the room conditions and return the high demand out- of-order rooms back on sale

IELTS

6/2018

8.0

JLPT

8/2018

N2