Guest Experience Manager/ Front Office Manager tại Khu Du Lịch Pax Ana Dốc Lết Resort & Spa

10/2025 → Hiện tại

Khánh Hòa

• Guest Experience Manager/ Front Office Manager • Maximized OTA ratings across all platforms within 4 months of tenure. • Successfully elevated the property's ranking into the Top 15 province-wide on TripAdvisor and secured the prestigious Traveler's Choice Award 2026. • Enhanced overall guest satisfaction, driving high repeat-guest rates for the following year. • Promoted to Front Office Manager after 5 months of dedicated leadership, expanding operational oversight across two properties within the same brand. • Demonstrated exceptional leadership by managing, training, and empowering the team to deliver consistent excellence, directly contributing to a 10% – 12% increase in walk-in room revenue during the 3-month summer peak.