Operator with 10 years in hospitality, across operations, openings and multi-property management. I build the operating standard first, then train managers to hold it. My current cluster of four boutique properties in Đà Nẵng runs under 4 managers reporting to me, with labor cost at 11% of revenue and a 45% margin at the two largest properties. Earlier roles took me from Management Trainee to Operations Manager at Christina's, an own property to the top 2% of HCMC on Booking.com, and into 4-star resort projects of 99 and 150 keys. Since 2016 I have worked from one definition of a host: the local who opens the door to strangers and gives them the best experience of that place. My aim is to make that happen every day, by every person on the team, across a regional portfolio of hotels and resorts. Embrace Hospitality Late 2022 - 2025 · Đà Nẵng, Hội An, Huế Business Developer & Assistant to CEO · resort, city hotel, retreat and fine dining projects Project GMs and department managers reported to me during setup and pre-opening. Anmira Resort & Spa, 4-star, 99 keys: pre-opening, S&M strategy, OTA rollout Amber Sun Resort, Mũi Né, 4-star, 150 keys: setup, pre-opening Sứ Retreat & Spa: full setup, product, P&L, branding; now 9.6 on Booking.com (261 reviews) Ngự Thuyền, Hueritage (cruise dining) and Bến Trăng Bistro (bistro & bar): setup, pre-opening