ĐÔNG DU COLLEGE Major: Hotel – Restaurant – Tourism Management Grade: Good

English Computer Working under high pressure Relationship Establishing

* NOVOTEL PHU QUOC RESORT Assistant Restaurant Manager Oct 2016 - Present Description: •Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved • Effectively manage the restaurant in the absence of the Restaurant Manager • Implement new company policies and procedures by developing plans and instructing staff • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement • Provide coaching and feedback to managers and staff and assess performance on and ongoing basis • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness • Consistently monitor product and labor costs to remain within goals • Train and coach staff on guest services principles and practices • Assist in new menu implementation • Assist in conducting staff and daily pre-shift meetings • Identify employee weaknesses and retrain as necessary Recognition and Gains: • My hospitality & enthusiasm were recognized by guests who mentioned my name on Trip Advisor