Receptionist tại Furama Resorts Da Nang

5/2016 → 7/2016 (2 tháng)

Đà Nẵng, Việt Nam

Front Office Director tại Da Nang Vinpearl Resort and Villas

7/2016 → 11/2017 (1 năm 4 tháng)

Đà Nẵng, Việt Nam

• Manage Front Office team with 52 staffs at Reception, Concierge, Bellman, Service Center, Bussiness Center. • Observe and monitor staff performance to ensure efficient operations and adherence to hotel’s policies and procedures. • Answer inquiries pertaining to hotel policies and services, and resolve guest's complaints. • Assign duties to workers, and schedule shifts. • Recruiting and training staffs. • Evaluates the job performance if each front office employee. • Check and ensure that consistency and correct procedures in the service for guest according to the hotel’s policy and regulations. • Review daily front office work and activity reports generated by Night Audit. • Prepare performance reports related to front office. • Inspect guest rooms, public areas, and grounds for cleanliness and appearance. • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. • Participate in the inspection and checking the preparation for VIP’s and ensure that they will receive properly treatment as VIP during their stay. • Maintains working relationships and communicates with all departments. • Maintain required pars of all front office and stationary supplies. Duty Manager | Jan 2017 – May 2017 (5 months) Receptionist | Jul 2016 – Jan 2017 (7 months)

Tổng quản lý tại Hoian Central Hotel

11/2017 → Hiện tại

Hoi An, Quảng Nam, Việt Nam

• Set up hotel service, room standards and facilities necessary for each department in the pre-opening period. • Organize the manning as reflected the hotel service standard • Establish and maintain standards of operation for hotel mission and assets that exists within the hotel. • Being in charge of all operation, benefit, regulation, policy of the property • Recruiting staffs and build up the team to maximize the manning plan and ensure operating smoothly. • Directly supervise the hotel & be in charge of all aspects of operations, day-to-day management at the hotel. • Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission. • Analyzing service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Planning and implying sales plan and strategies to ensure alignment with the brand business strategy and proper room rate in the market. • Identifying opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changes. • Ensuring the expense in under control and comply with company policies. • Performing other duties as assigned to meet business needs.