Creativity and resposibility while working, quickly adapt to new enviroment. Strongly commitment and hardly give up until finding the best way to fulfill every mission.

Da Nang University of Economic - Bachelor of International Business Administration

Very good in comunication especially Customer care, Highly skilled in planning and implementing.

* DEPUTY DIRECTOR March 2017 - Present VAN LOI HOTEL ONE MEMBER LIMITED COMPANY Deputy Director in charge of Administration, HR and Customer Care Main responsibilities: I. Administration: 1. Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures 2. Conducts the morning HODs meetings 3. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards 4. Assist GM in key property issues including capital projects, customer service and refurbishment 5. Performs sudden audits on rooms and other operating areas. 6. Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards. II. Human Resource management 1. Selects or participate in the selection of hotel staff and completes all new hire paper works. 3. Review employees performance and conducts personnel actions such as disciplinary actions and terminations 4. Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need. 5. Provide effective leadership to hotel team members. 6. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. 1 III. Customer Care: 1. Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations. 2. Receives and resolved guest complaints and service recovery process. 3. Respond to any guest or employee emergencies. 4. Corporate client handling and take part in new client acquisition along with the sales team whenever required.

I want to find a job that can promote my strengths and delicate myself for the company, thereby enhancing my values as well as contributing to the development of the company.