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Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Hostel Manager tại Nexy Hostel
6/2018 → Hiện tại
Hà Nội, Hoàn Kiếm, Hà Nội, Việt Nam
Oversee the entire hostel operations and its P&L. • Oversee guest services, F&B, and security functions to ensure guest service andsatisfaction, efficient operations and compliance with quality standards is met. • Directly supervise employees. Carry out supervisory responsibilities in accordancewith the hostel’s policies. Responsibilities include interviewing, hiring, and trainingemployees; planning, assigning, and directing work; appraising performance;rewarding and disciplining employees; addressing complaints and resolvingproblems. • Review room inventory with sales and assist in selling strategies to maximize roomrevenue.• Maintain proactive human resources activities to ensure employee motivation,development, and compliance with established policies and procedures and labourregulations. • Partner with senior management and make recommendations for capitalimprovements to enhance the assets of the company and brand loyalty. • Monitor product quality standards in all areas of the hostel as it relates to theappearance, maintenance and cleanliness; ensures preventative maintenanceprograms are in place to protect the physical assets of the hostel. • Travel to any required meetings, conferences, or events. • Other duties as assigned to ensure the efficient operation of the hostel
Assistant to Cinema Manager tại CGV Cinemas
6/2017 → 6/2018 (1 năm )
Hà Nội, Việt Nam
Main responsibilities: - Ensures that all staff are well trained ( 70 partimers ) and practice CGV's Steps of Serviceand customer recovery, develop relationships with customers, other site management teams,technical staff, and CGV Head Office staff. - Ensure food and beverage are handled to food safety standards and all reportingrequirements are executed correct. - Ensure a safe environment for staff and patrons during the shift;Support and drive marketingand concessions programs and efforts. - Developing & maintaining relationships with Building management team & other kiosk forcross selling & local area marketing activities to maximize property profit.
Duty Manager tại Silk Path Hotel
5/2016 → 6/2017 (1 năm 1 tháng)
Hà Nội, Việt Nam
Main responsibilities: - Managing & overseeing of all hotel's operation, ensure all staffs are properly trained &maintain high standards of service steps following hotel's procedure. - Ensuring the hotel runs smoothly by proactively supervising all departments when on shift,helping out in departments as required. - Assigning rooms for next day arrivals & coordinating with Housekeeping department forroom's preparation for next day arrivals, remind & taking notes of any special requests for VIPguests/ Groups of Travel Agency/ big companies. - Dispatching receptionist & bellman to assistF&B department in case of needed during High season. - Ensuring that property is maintained high standard and the comfort, safety & security of allguests during their stay. - Complete the night reports, room rate checking & daily closing.
Guest Service Agent tại JW Marriott Hanoi
1/2014 → 5/2016 (2 năm 3 tháng)
Hà Nội, Việt Nam
Main responsibilities: - Check out & check in for customers with high quality standards of JW Marriott Hotels Group - Assist customers with information of tours, bookings, flights, local area of interest. - Answer & record, process all guests's calls, requests, concern, or questions. - Coordinate with Housekeeping to track readiness of rooms at check in. - Dispatch bell staff or valet staff to support guests if needed. - Taking care of customers during & before their stay with authorized powers such as : Roomchanging, small issues handling ... - Complete daily reports ( number of arrivals/ departures ), check reports for any specificallycases or special request. - Complete designated cashier, count banks at the beginning and the end of shift, thenbalance & drop receipt according to Accounting's guideline. - Preparing bills, checking room rate to assist night Duty Manager.