My name is Nguyen Thi Kien. I am thirty one years old. My Bachelor's degree is in Tourism and Hospitality Management at Ho Chi Minh City University of Technology through which I gained a solid customer-oriented and economic foundation in the hospitality industry. After graduation, I worked at Caravelle Hotel’s Food & Beverage division where my service mindset was set up, problem-solving and complaint handling skills were sharpened. With my enthusiasm and continuously improvement, I finally got promoted to be the restaurant’s Senior Captain at Fine Dining Reflections Restaurant. Following my passion in front line customer services, I had two and a half years’ experience working at Novotel Saigon Centre as Front Office Officer then got promoted to Supervisor, acting as Duty Manager. After that, I moved to Villa Song Saigon Hotel. As an Assistant Front Office Manager, I have been equipped with advanced skills in customer database and property management systems (such as OPERA,MICROS, and SMILE), administrative tasks handling, guest’s problem-solving, and time management that help me flexibly work with internal and external stakeholders. I also involved in managing Front Office team including Reception, Concierge, Spa, Gym & Swimming pool. Currently, as a Guest Services Manager, I have strong pre-opening hotel experience with different operation such as: Luxury Hotel, Casino Hotel and Quarantine Hotel to build up a skillful team of associates who can work productively, enrich their potential abilities and are willing to take challenges to navigate new concepts and experiences to thrive non-stoppably. I had experienced building Front Office workflows, SOPs and hotel customer services’ procedures. I have guided the Front Office team to achieve hotel’s targets where I have reinforced and enhanced my effective management skills. At the same time, I also value nurturing my direct reports to grow to the next level, giving back to the local community in regarding social activities, education and charity. I have good knowledge of many OTAs extranets, hotel operation, and acting hotel room rates, allotment, and commission. I have also engaged in many workshops of OTAs and travel trends recently. I believe that I can manage and optimize hotel occupancy and revenue very well. Having a privileged award as a Manager of Front Office Department in 2020 and champion of departmental training have been encouraging me to thrive and inspiring our associates with Hoiana Integrated Resort (Rosewood Group) values. With my willingness to learn, proactive mindset, high stress tolerance, and management skills, I am confident that my skills and experience make me a good match for this position.