NGUYEN THI PHUONG THAO Adress: Nam Phuoc, Duy Xuyen, Quang Nam province Dear Sir/Madam, I have got bachelor degree in Finance-Banking (at University of Economic Ho Chi Minh city) with a few months in sales at certification department of Intertek company. In my recent position a a Customer service for Bureau Veritas Company with three years, I have had the opportunity to join in training regularly to improve knowledge and skills for job. I have arranged audit schedule follow client’s requirement and achieved turn report on time. I possess aggressive marketing and good negotiating skills. My verbal communication skills and positive attitude makes me an effective communicator with my customers. Given the opportunity, I would be able to become an excellent representative of your team and company. Please consider the enclosed curriculum vitae to know more about my professionalism, background and skills. I look forward to have an opportunity of discussing my application with you further and how I can significantly contribute to the ongoing of your reputable company. Yours sincerely, Nguyen Thi Phuong Thao

BACHELOR/ FINANCE-BANKING

Customer care: experience 3 years ( Answer all questions and guide company's service to customer ) Microsoft Word - Excel - Power Point : experience 3 years Communicate, persuade: experice 3 years Use e-mail : experience 3 years ( check information, exchange with client Sale : experience 1 year ( find, maintain client ) Maketing : experience 1 year

1.01/2015 - 02/2018 : Customer Service at Bureau Veritas company To organize seminars for clients as required by the partners as well as department of the company To collect documents related to customers through seminars, trade fairs and exhibitions Meet clients to discuss the company's services to develop the business. Support to answer customer questions about the company's services Collecting information about demand of customer, provide accurate quotes to customers, planning to expand customer sales oriented business proposed by superiors Manage customer information,  report business for management Contact with client to receive the requirements about documents, rules... for the inspections. Contact with factories, vender in order to receive booking, arrange schedule of assessment in accordance with procedures required of each customer. Access the website of client to receive booking and timely treatment. Support inspector and function group in report and document before/after assessment : censor internal report and send report to client if necessary. Responsible for storage and preservation of records, samples in accordance with regulation of company and client. Make report about revenue, cost and outlay for company. 2.10/2014 – 12/2014: Sale Executive at Intertek company Plan for quality assessment, build the standards of customer service and the involved work. Develop, organize and implement customer care program in Ho Chi Minh City. Manage and support the relevant parts of the promotion and customer care schedule. Sovle complaint of customer for their satisfaction and valuation standards 3.12/2013-05/2014 : Traineeship at SJC company. Learn and work related accounting Work with Account team for managing company buget. Improve soft skills in dealing with problem and complaints. Update customer database. Receive and proceed purchase order and requests per customer requirement. Issue invoice, debit note, credit note.

Desired position: STAFF/SUPERVISOR/MANAGER Desired salary: NEGOTIATE