ASSISTANT FRONT OFFICE MANAGER tại ALTARA SUITES by RI-YAZ

5/2018 → Hiện tại

Đà Nẵng, Việt Nam

Five Stars Condotel- A brand of ALPHANAM GROUP, Managed by RI-YAZ HOTEL AND RESORT MALAYSIA 234 fully facilities apartments Infinity Pool on roof top 33rd floor Five dining restaurant, 01 BAR and In Room Dinning service GYM, Sauna and Spa Main Duty: I have chance to acting as a Front Office Manager due to my Hotel has no FOM since the time I on board (May 2018) Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Be logical, strategic in making decisions for the better of the hotel revenue and cost controlling Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Recruit, Train, supervise and support all the associates Set departmental objectives, work schedules, budgets, policies, and procedures Maintain good communication and working relationships with all hotel departments Perform other duties as requested by General Manager

DUTY MANAGER tại Danang Golden Bay Hotel

10/2017 → 5/2018 (7 tháng)

Đà Nẵng- Việt Nam

Five Stars hotel of HOA BINH GROUP Fully facilities with 949 rooms and suites with the feature of gold 07 restaurants and bars, 01 Spa, GYM The world’s highest and largest 24K golden infinitive swimming pool

FRONT OFFICE SUPERVISOR Cum DUTY MANAGER tại Angsana Lăng Cô Resort

6/2015 → 9/2017 (2 năm 3 tháng)

Thừa Thiên Huế

Five stars resort, a luxury brand of BANYANTREE GROUP- SINGAPORE Fully facilities with 229 rooms and suites 08 restaurants, 02 Bar, 02 Spa, GYM 01 Golf Course, Watersport Center, Transportation Center.

RESORT HOST ( Receptionist) tại Angsana Lăng Cô Resort

10/2012 → 5/2015 (2 năm 7 tháng)

Hue, Thua Thien Hue, Vietnam

Receptionist

Upselling Program

5/2019

Motivated Altara Suites Front Office team in Upselling Program sold more than 160,000,000 VND monthly

Cross Exposure Training Program

12/2014

Excellent completed Cross Exposure Training Program at Banyan Tree Bangkok hotel.

Vinh Tran - General Manager

Ha Long Plaza

GM@halongplaza.com - 0919855008

Nga Nguyễn - Operation Manager

ALTARA SUITES by RI-YAZ

Nga.nguyen@altarasuites.com - 0988190606