Executive Assistant to Chief Financial Officer tại Hoi An South Development Company Limited

2/2019 → Hiện tại

Quảng Nam, Vietnam

The Executive Assistant will provide executive-level support to the Chief Financial Officer on a day-to-day basis, to enable maximization and efficiency of the CFO’s time management. This is a senior Executive Assistant position requiring a high level of professionalism, diplomacy and discretion in handling highly confidential information and material. Support the CFO in all aspects of executive-level corporate administrative and personal duties including but not limited to: 1. Calendar management 2. Meeting arrangement and recording of meeting minutes 3. Travel reservation, scheduling, event planning 4. Assist to create professional power point presentations, create reports, spreadsheets, and maintain contact information list 5. Main point of contact between CFO’s office and other internal and external communications / departments

Personal Assistant to General Manager - Boutique Hotels tại Empire Group

2/2017 → 1/2019 (1 năm 11 tháng)

Đà Nẵng, Hải Châu District, Da Nang, Vietnam

1. Assist GD for all aspects of operation of the hotels. 2. Coordinate with all Departments: Marketing, Sales, Finance, Central Services, F&B, Entertainment, Project Development…during pre-opening period to ensure for the setting up and operation of Hotels, all the assigned job meet deadline and targets. 3. To be translator and interpreter in the meeting, interview, speech, training and appointments. 4. Type accurately all General Director's Correspondences, reports, memos, procedures, purchase request and translation. 5. Follow up special requests for General Manager including pick-up and handling of VIP’s. 6. Attending Morning briefing and taking minutes. 7. Handling the incoming and outgoing calls, obtaining all relevant information and passing on to appropriate Departments. 8. Assist GM for staff training 9. Translating all document, organization charts into Vietnamese 10. Making airline and travel reservations for the General Manager when needed. 11. Handle all flight and accommodation booking for GD and all staffs, all related paper work and payment request. 12. Keep up to date GD office files and maintain an effective filing system. 13. Keep strictly a confidential record of at GD office

Assistant to Operation Manager tại Công Ty TNHH VNTRIP OTA

6/2015 → 8/2016 (1 năm 2 tháng)

Đà Nẵng, Hải Châu District, Da Nang, Vietnam

1. Coordinate with all Departments at Head Office in Hanoi including Distribution operations, Customer service, Partnership marketing, VHS, Human resources, Administration, Sales, Accounting to make sure for well operation in Danang office. 2. Conduct effective training for staff about hospitality knowledge, how to work effectively with other TO/TAs, work ethics and grooming, etc… 3. Manage budget and allocate funds appropriately 4. Bring out the best of branch’s personnel by providing training, coaching, development and motivation 5. Share knowledge with other branches and headquarters on effective practices, business opportunities and needs 6. Address customer and employee satisfaction issues promptly 7. Comply with all regulations/applicable laws 8. Network to improve the presence and reputation of the branch and company 9. Train Guest service duty to staff: grooming, welcoming guests, receiving and answering guests’ enquiries. 10. Answer letters of inquiry regarding rates and availability. 11. Maintain a thorough knowledge of the room rates, locations, types of room, room rack operations, package plan, hotel facilities. 12. Maintain a detailed knowledge about the hotel’s services and hours of operations. 13. Know all safety and understands emergency procedures and how to act upon them. Understand accident prevention policies. 14. Know cash handling procedures. File and post all changes to guest master and city ledger account. 15. Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. 16. Follow service recovery procedures. 17. Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery. 18. Ensure guests offered free transportation from airport to hotels.

Executive Secretary to General Director tại Montgomerie Links Vietnam

4/2010 → 5/2015 (5 năm )

Đà Nẵng, Hải Châu District, Da Nang, Vietnam

1. Assist GD for all aspects of operation of the golf course. 2. Complete all administrative tasks for GD: manage appointments, compose correspondence, complete business expense reports. 3. Set up appointment for GD with other GD/GM, HODs, guests, customers. 4. To be translator in the meeting, interview and appointments. 5. Type accurately all General Director's Correspondences, reports, memos, procedures, purchase request and translation. Ensure that all documents are grammatically, typographical and numerically accurate. 6. Coordinate and communicate well to transfer GD’s instruction to all HODs, departments. 7. Liase with contractors, Villa project team staff to make sure the construction document, defect list and schedule updated. 8. Receive and answer outgoing calls/fax 9. Keep up to date GD office files and maintain an effective filing system. 10. Keep strictly a confidential record of at GD office 11. Transfer knowledge of the facilities and activities of the Hospitality Industry and Golf operation. 12. Take part in Management meeting every 1 time per week and Development Committee Meeting every Thursday to take note Minutes of meeting. 13. Assist GD in preparing Monthly Report and Competitor Analysis. 14. Handle Membership, issuing Membership Card, and keep up to date of the membership records for GD. 15. Make correspondence for members of Montgomerie Links to maintain good relationship with members. 16. Handle all flight and accommodation booking for GD and all staffs, all related paper work and payment request. 17. Make visa requirement for expats and guests 18. Manage all drivers to follow company car’s rule 19. To be familiar with all Executive Admin Policies and Procedure, Job Description and Employee Handbook. 20. Perform other duties, which are assigned by GD from time to time.

Andrew William Lambie - General Manager

Empire Group

andrewwilliamlambie@gmail.com - 0967000482