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Từ 3 đến 5 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Hà Nội
Tiếng Anh (Trung bình)
25 - 99
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Thương Mại
Tài chính ngân hàng - Đại học
2009 → 2013
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development |
Kinh nghiệm làm việc
Assistant Cinema Manager tại CJ - CGV VietNam
10/2018 → Hiện tại
Hà Nội, Việt Nam
-Implement sales plan, sales, KPI, reward / punishment assessment for employees according to company regulations; -Implement and supervise the implementation of activities at the shop in accordance with the policies and procedures of the company; -Good control of operating expenses of the store at a minimum; -To be responsible for explaining expenditures and proposals for the operation -To directly monitor and report on daily turnover and remittance according to the company's regulations -To deal with arising issues related daily
Customer care specialist tại Vinhomes Timescity
9/2014 → 1/2016 (1 năm 4 tháng)
Hà Nội, Việt Nam
- Receive and handle all complaints to ensure their effective resolution; - Classify customers / residents, manage status updates on the system; - Daily care and visit of residents in the management area; - Conduct daily patrol in the management area to ensure compliance with rules of the apartment / villa; - Coordinate with the security department to deal with violations; - Conduct regular surveys to collect opinions of customers on the quality of services; - Suggest ideas / initiatives to improve service quality - Build and maintain close relationships with members of the board of directors, the cultural commission, community groups and residents; - Coordinate with the marketing department and related departments in organizing regular meetings with the cultural commission and conducting major programs and festivals as planned
Assistant Manager tại Vuvuzela
8/2016 → 11/2017 (1 năm 3 tháng)
Hà Nội, Việt Nam
- Cost control: wages, losses, cancellations, expenses in the store - Control cash in the store - Inventory control - Control the quality of food in the store as prescribed - Handle customer complaints - Control and preserve property, equipment of the shop - Training new employees - Responsible for recruiting new employees - Perform other tasks assigned by the higher level
Manager tại Ấy lounge
11/2017 → 7/2018 (7 tháng)
Hà Nội, Việt Nam
- Financial management: revenue, costs (col, cost) - Quality of customer service - Marketing promotions and customer care - Establish a close customer channel through customers who use the service - Responsible for overall supervision, control, planning and coordination of all activities of staff involved in the service to ensure quality of service. - Operating the activities of all departments - Assign work, schedule effective workflow for the department. - Responsible for high quality training of restaurant staff: Performance - always check and maintain the best service standards; staff stability, employee behavior - establishing effective employee relationships, expressing professionalism - Management of property, equipment of the restaurant: Weekly inspection and maintenance schedule, maintenance of all furniture, accessories and operating equipment; cleaning, restaurant landscape...



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