Objective: To development my personal career in client service professional, also to gain my experience and knowledge Education: 1997_1998: Nguyễn Trung Trực High School, Kiên Giang Province 1998_2000: Marie Curie High School, Ho Chi Minh City. 2001_2002: Central Queensland University, Fiji Island 2002: Hotel Institute Montreux, Switzerland Experience: _ Hotel City, Lausanne, Switzerland. Receptionist (01/2003 – 07/2003): 6 months experience as Night Audit. Prepare bills for Customer, Print out night audit, receive and feedback email and fax to Customer (Guest booking) and keep in time production process. _ Dalat Restaurant, Lausanne, Switzerland. Waiter, Cook Helper, Cashier ….. (08/2003 – 01/2005): Service for Customer with professional, Make sure Customer orders to be serve on time. Always serve with smile and warm. _ Park Hyatt Saigon, Vietnam Butler (11/2005 – 07/2009): To do task list assignment, prepare room attendant task list, and make sure they are finish their task list on time. To check Guest rooms and vacant rooms. Welcome Guest and Handle Guest Complaint. Team Leader Front Office (07/2009 – 11/2009): Check in and check out Guest, Daily cashier report, Receive and answer phone calls, Report to Assistant Manager. _ Louis Vuitton Store in HoChiMinh Sales Associate (11/2009 – 10/2010): Present products to Customer, Cashier. _ Milano and Gucci in HoChiMinh: Executive Assistant (10/2010 – 12/2012): Present product to Customers, Roster arranging, Customer Service, Receive and Resolve Customer problem, Manage the Fashion event (Budget, Contact to suppliers, contact to Model for the Show…..) _ My Own Business: open small Restaurant, help my Friends to open a Studio for Wedding, Restaurant…… _Salinda Phu Quoc Island Resort and Spa Front office Supervisor (04/2015 – 10/2015): Check in and Check out for Customer, to do cashier, room assignment for new arrival, Night Audit, Upsell, time and task management, Answer guest question about the Hotel and Phu Quoc Island. Lead the Staff to do all things in right way (Front Office, Bell Attendant, Driver and Guest Relation standard). Do the Roster for all Staffs when Manager on Leave. Good connection with other department to make sure all thing get done. Assistant Front Desk Manager (10/2015 – 06/2016): Training for the new staff (Hotel General information, Opera System, Front office policy. To do MOD (Manager on Duty) 2 times per month. Resolve Guest Complain. Refund System, Department monthly inventory, to do Budget for Front Office Department, order amenities for next month use…… Front Desk Manager (06/2016 – Now): Training for the new staff (Hotel General information, Opera System, Front office policy. To do MOD (Manager on Duty) 2 times per month. Resolve Guest Complain. Refund System, Department monthly inventory, to do Budget for Front Office Department, order amenities for next month use, Control Cadena (Working Hour System) for all Staffs…… Training: Hyatt Leadership, Hyatt Training Skills (Level 1, 2, 3 and 4), Food and Beverage, Selling Skill Course, Up-Selling, Time and Task management, Service Excellence and Training course on 4-5 star Hotel Management Skills, Louis Vuitton shoes training, Louis Vuitton Touch, Louis Vuitton Signature and Salinda Food Allergy skill. Computer Skills: Microsoft Office including MS Word, MS Excel, MS Point, Mail, Traits: Adaptability, Excellence in Customer Service, Well Organized, Team Work Language: English: Good French: Fair Vietnamese: Mother Language Hobbies: Travelling, Listening to Music, Badminton.