Quản lý chung tại Khách sạn Skylark và khách sạn Adamas

5/2014 → 5/2020 (6 năm )

Hà Nội, Việt Nam

Periodically coordinate with related departments to make annual business plans, quarterly for the hotel. Directly responsible for business strategy, marketing, budget management, revenue - profit of the hotel. Manage and supervise the operation of departments in the hotel - ensure they operate efficiency, maintain the best quality services to maximize profits. Survey and analyze market trends, customer needs and regularly monitor the business situation of the hotel to actively change the policy timely. Set the standard of service quality of the hotel. Organizing and managing the improvement of the quality of hotel services to better meet the needs of customers. VIP hotel guests, special VVIP to stay at the hotel. Handling complaints of guests, problems arising in the hotel that lower level staff can not resolve. Recruiting, training staff to take management positions in the hotel. Establish a friendly working environment, ensuring the benefits for all hotel staff. Lead the planning, monitor equipment procurement, hotel renovation. Carry out weekly briefings, unexpected meetings in the hotel. Directly report the work, make periodic financial reports to hotel owners.

Nguyễn Thu Hiền - Chủ đầu tư khách sạn Hà Nội Skylark

Skylark Hotel

info@skylarkhotel.com - 0986278668