Senior Sales Executive tại Diethelm Travel (Vietnam) Co. Ltd.

3/2011 → 9/2016 (5 năm 6 tháng)

Hanoi, Vietnam

• Successfully achieved team-based sales target of USD 1,000,000 and individual sales target of USD 360,000 in 02 consecutive years in 2014 and 2015 with a strong history of client satisfaction • Managed business account portfolios to understand the market trend, account’s characteristics, needs, drivers and new business opportunities • Built-up and retained a good relationship with business partners and suppliers • Customized tour itineraries and made the quotation for FIT, GIT, and M.I.C.E • Delivered excellent customer services including pre- and post-sales • Slashed contracted rates with major hotel and cruise suppliers 10% by negotiating pricing and fees while ensuring the continuation and enhancement of guest services • Developed company product database by seeking for new tour products & services in Vietnam and Indochina region

Assistant Reservation Manager tại Movenpick Ibn Battuta Gate Dubai

9/2017 → 2/2020 (2 năm 5 tháng)

Dubai - Các tiểu Vương quốc Ả rập Thống nhất

• Maximized hotel revenue and successfully achieved individual room upselling target at total incremental revenue of USD 57,500 as well as team target at a total revenue of USD 140,000 in 2019. • Increased 10% of online sales revenue through OTA's distribution channels • Monitored room inventory and, room & rate restriction in PMS, CRS and other online distribution channels • Coordinated with other departments to make sure the highest level of satisfaction from guests and business partners • Be responsible for the recruitment procedure of the Reservation and Revenue department: preparing job descriptions, screening, and conducting initial interviews • Developed action plans to improve performance and enhance KPIs for Reservation Team • Coached and mentored Reservation Team members on daily tasks to meet the standard set by the management • Handled group bookings including ad-hoc groups, tour series, etc.

Honors and Awards

3/2018

2018: Awarded as Best Employee of the Month at Movenpick Ibn Battuta Gate Hotel Dubai in March 2018 2015: Honored as “Best Employee of the Year” at Diethelm Travel Vietnam

Mr. Alishah Khowaja - Reservation and Distribution Manager

Movenpick Ibn Battuta Gate Hotel Dubai

alishah.khowaja@movenpick.com