Room Attendant tại Sofitel Melbourne On Collins

7/2009 → 12/2009 (5 tháng)

Melbourne VIC, Australia

• Perform routine duties in cleaning and servicing of guest rooms using time management skills as well as following appropriate cleaning procedures and techniques. • Ensure guest rooms are in excellent conditions, standards are complied with.

Guest Service Agent tại Sofitel Melbourne On Collins

12/2009 → 7/2010 (7 tháng)

Melbourne VIC, Australia

Customer service role responsible for the smooth operation of the hotel reception, including cash handling procedures, accommodation yield management and actively upselling.

Housekeeping Shift Leader tại Sofitel Melbourne On Collins

7/2010 → 2/2016 (5 năm 7 tháng)

Melbourne VIC, Australia

• Organize and manage the Housekeeping Department's daily activities. • Communicate and coordinate any Housekeeping related. • Monitor colleague’s productivity to ensure labor cost wastage is kept to the minimum. • Generate daily reports to the Housekeeping Manager. • Handle and resolve any guest complaints associated with Housekeeping. • Employee performance appraisals.

Executive Housekeeper tại Movenpick Resort Cam Ranh, Khánh Hòa

3/2019 → 12/2019 (9 tháng)

Cam Ranh

• I have got the opportunity to work in this fantastic 500 rooms Movenpick Resort Cam Ranh and contributed to a successful grand opening of the resort in early December 2019. • I have handled Pre-opening procurement management tasks, covering and ensuring the 4 main aspects are always in top considerations: 1. People, 2. Product, 3. Process and 4. Profitability.

Assistant Executive Housekeeper tại The Langham, Melbourne

2/2016 → 12/2018 (2 năm 9 tháng)

Melbourne VIC, Australia

388 rooms city hotel, managing the followings: • Successfully executed the Laundry Project, all Rooms, F&B and Recreation Linens including colleagues Uniform with 3rd party laundry service and established a small laundry for the guest in-house with proper adjustment of manning, equipment, par stock, and other related laundry operations. • Was able to decrease the department turn over by 25% vs. the previous year after joining the team. • Achieved departmental labor costs to always be 5 - 10% lower than the budget target. • Lead the team to contribute the hotel to win the No.1 Best City Hotel in Australia & New Zealand at the @travelandleisure World’s Best Awards 2016. • Played a key role in implementing and developing new procedures for daily operations to maximize efficiency and minimize wastage. • Contributed to achieved Colleagues' Satisfaction score at 85% in 2018, a 15% increase from the previous year.

Finalist in Tourism Accommodation Australia Victoria Awards 2015 - Victoria State - Australia

6/2015

Housekeeper Of The Year category

Finalist in Hotel Management Awards 2015 - Victoria State - Australia

2/2015

In Housekeeper Of The Year category

Ms. Anna Teplova - Front Office Manager

Movenpick Resort Cam Ranh, Khánh Hòa

anna.teplova@movenpick.com - +84 98 141 66 41

Mr. Phú Huỳnh - Director of Talent and Culture

Movenpick Resort Cam Ranh, Khánh Hòa

phu.huynh@movenpick.com - +84 96 669 39 88