Assistant Front Office Manager tại Duxton Saigon Hotel

5/2008 → 5/2013 (5 năm )

Hồ Chí Minh

Act. Front Office Manager (Pre-opening) tại Pullman Saigon Centre

5/2013 → 5/2014 (1 năm )

Hồ Chí Minh

Front Office Manager tại Liberty Saigon Parkview Hotel

5/2014 → 5/2016 (2 năm )

Hồ Chí Minh

Director of Rooms – Head Office tại TTC Hospitality

7/2021 → 2/2025 (3 năm 7 tháng)

Hồ Chí Minh

- Main responsibility for managing the HKM (Housekeeping Managers) and FOM (Front Office Managers) across the entire Rooms division, including 12 hotels and resorts (3- to 5-star). - Overseeing quality control in other areas such as FnB, Kitchen, Maintenance, Landscaping... - Leading the development and review of operational workflows (SOPs) for the Rooms division. - Playing a key role in the pre-opening processes across the entire Rooms division, PMS. - Supporting and advising departments such as Marketing, Sales, and IT by providing expertise in operations, data analysis, and business activity evaluation. - Supporting & Advising on the standards for hotel/ Resort star rating evaluations.. - Monitoring and managing the planning and handling of customer feedback on social media platforms for properties under the Head Office's supervision. - Acting as General Manager (GM) in the event of a long-term vacancy in this position.

Front Office Manager - pre-opening tại Fusion Suites Saigon

5/2016 → 12/2016 (7 tháng)

Hồ Chí Minh

Pre-opening of contemporary 4-star City hotel. Pre-opening main responsibility: creation and completion of F.O Critical Path, creation of F.O SOPs, recruitment & training F.O personnel, setting up F.O department, working relationship with other departments, prepares departmental budget and financial plans. Opening in July 2016.

Front Office Manager (Soft-opening) tại Oakwood Apartment

12/2016 → 7/2017 (7 tháng)

Hồ Chí Minh, Việt Nam

Rooms Division Manager tại Paragon Saigon Hotel

7/2017 → 7/2021 (4 năm )

Hồ Chí Minh, Việt Nam