Sales Manager tại Banyan Tree Lang Co & Angsana Lang Co Resorts

5/2018 → Hiện tại

Ho Chi Minh

- Responsible for business of wholesales segment including local DMCs. With suitable action plan, I have managed to have DMCs supporting our resorts and promoting us, increasing production of long-haul market up to 50% compared to last year. - In charge of International Tour Operators and Travel Agents of US, EU, UK, AU, Russia and Asia market (except China, Japan and Domestic). We managed to join key sales campaigns, important brochures and increased business directly from these oversea partners. Successfully launched sales campaigns with key accounts with tailor-made offers for each market. - In charge of Wedding segment with regular contact to wedding planners, event organizer and wedding platforms. Successful launch marketing and photo shooting campaign with wedding planners to promote the destination and wedding package of resorts. - Responsible partly for Golf Travel Agents, Operator who have business for both resorts and Laguna Golf Course. Increasing golfer market share of key golf market including Korea, Japan, EU. - Represent our resorts as Traveller-Made Champion and Resort key contact within Signature Travel Network. Regular contact with agent partners of these consortia to increase brand awareness, product knowledge as well as special amenity/offers to increase potential business. - Submitting regular news, special offers to consortia platform and proposing FAM trip to agent partners of Traveller Made and Signature Travel Network - Contracting with key local DMCs, TAs/TOs able to drive consistent business. Regular sales call, entertainment and telesales for business development. - Successfully negotiating to have hotels featured in key brochures, new itinerary products and marketing campaign of partners. - Supporting MICE team during high season with development of corporates business - Contribute to DOSM’ sales action plans and market updates for each segment strategically - Frequent contacts with local authorities of Da Nang and Hue Tourism, Tourism Promoting Department to update market and collaborate projects such as Russian, Europe, Korea, Golf FAM, trade fairs… - Conducting regular product presentation and webinar to all key decision makers, booker and preparing for site-inspection and arranging FAM trips

Sales and Marketing Manager tại Lazi Beach Resort

6/2017 → 5/2018 (10 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

- Responsible for entire sales performance of resort including MICE, wholesales and FIT leisure segments - Directly perform marketing initiatives to enhance brand awareness. I managed to successfully launched several Facebook and google ads campaign with ROI ratio up to 130% for FIT segment - Review booking history to identify possible key accounts to focus sales calls. Search for solutions to increase production from these accounts including special offer, incentive, barter, collaborated marketing. - Contribute insight knowledges and expertise about products and comp-set for resorts’ renovation to accommodate key market of resort. - Strategically building sales and marketing action plans and report directly to GM and owner - Supporting HR with recruitments the sales team and personally conduct basic training to sales team

Travel Consultant tại Công Ty TNHH Du Lịch Sang Trọng Việt Nam (Luxury Travel)

8/2016 → 2/2017 (6 tháng)

Hanoi

- Responsible for international B2B TAs/TOs. Able to increased number of new B2B accounts and convey many as loyal partners. - Building customized tour packages based on client’s requirements for up-sales FIT segments. - Cooperate with product development team to build new creative itineraries attracting B2B partners with innovative products. - Regular contact with existing suppliers (hotels, cruises, excursions) for product evaluation and rates negotiation to increase profits and products’ quality.

Co-founder/ Director tại Mercury Travel Vietnam

3/2014 → 8/2016 (2 năm 5 tháng)

Hanoi, Vietnam

- Building business entity as boutique luxury travel agent offering luxury customized tour packages - Responsible for entire sales performance and marketing initiatives - Product evaluation, FAM trip, site-inspections to hotels resorts, destinations and other suppliers - Leverage existing database to increase lead generation. Successfully launch ads campaign to enhance brand awareness - Establish customer care, after sales procedures to ensure highest satisfaction. Able to increase return/referral ratio up to 30%. - Building sales action plan and follow-up measurement. Participate in training Sales & Operation team

Tour Guide tại Công ty Du Thuyền Bắc Bộ - Tonkin Cruise

5/2012 → 12/2013 (1 năm 7 tháng)

Hanoi

- Working as Tour Guide and Cruise Rep for over 5,000 tourists to Ha Long Bay during nearly 2 years - Keep in touch with Head Office before, during and after tours to ensure successful excursions - Engaging with clients to understand needs, understanding travel habits from each market. Contribute these insights to Product team to increase quality of next tours. - Quickly identity possible issues for promptly problem solving. Take part in customer care for highest customer’s satisfaction.

Completed IELTS Test with 7.0 score achievement

8/2011

Completed IELTS Test with 7.0 score achievement

First Prize in English Competition for non-major English students of northern Universities

3/2010

First Prize in English Competition for non-major English students of northern Universities

Tran Hoang - GM

Lazi Beach Resort

hoang.ph.tran@gmail.com - 0909747675