Store Manager tại The Coffee Club Vietnam

5/2019 → 2/2021 (1 năm 9 tháng)

HCM

• Get involved in setting up 1st store of The Coffee Club in Việt Nam • Handled COL and COGs • Control variance of stock inventory less than 8% • Shift running • Handled related issue in kitchen and bar • Handled guest complaint • Handled staff schedule • Daily, monthly revenue report • Inventory • Sale planning • Recruitment and training / coaching

Restaurant Supervisor tại Sheraton Saigon Hotel & Towers

9/2013 → 3/2018 (4 năm 5 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

During the time in Sheraton I have worked in a variety of positions at Trainee, Server, Captaint, Restaurant Supervisor, in this capacity I have interfaced frequently with customers, in addition to staff. This has instilled multi-dimensional communication skills and an ability to recognize, act upon, and fulfill customer wishes and needs in order to ensure their continued, and positive, relationship with the restaurant. The key strengths that I possess for success in this position include the following: ● Provide exceptional contributions to customer service for all customers. ● Strong communication skills. ● Eager to learn new things. ● Well equiped of food hygiene. ● Knowledge of restaurant revenue and inventory. ● Strong leadership skill.

Ticketing Specialist tại Traveloka Vietnam

10/2018 → 4/2019 (6 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam