Group Operation Manager tại Cititel Hotels Chain

7/2018 → Hiện tại

Ho Chi Minh, Ho Chi Minh City, Vietnam

Generally manage Operation for group of 6 hotels Establish Operation SOPs for the group. Report directly to BODs

Operation Manager tại A&EM Hotel Corner Saigon

8/2017 → 7/2018 (10 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

Service quality assure in all hotel fields, included but not limited to daily operations, service delivery, Customer satisfaction, SOPs implementation, etc. Safety quality control: included but not limited to Fire safety, Facilities maintenance, guest safety& security, etc. People planning and development: include but not limited to recruitment, training, evaluation and appraisal, etc. Responsibility in assigned targets: include but not limited to hotel revenue, service fulfillment, turnover management, crisis control, brand awareness enhancement, P&L control, etc. Act as an accessing point between investor and hotel management team to deliver agreed missions.

FOM tại Khách Sạn Lafelix

11/2016 → 7/2017 (7 tháng)

Ho Chi Minh

Maintain and develop proper, efficient and profitable operation of the Hotel. Maintain and develop hotel distribution sales network include Travel Agency, Online Travel Agency, Tour operators and corporate organizers. Target and budget planning, identify and forecast business trends, market research on demand and analyses competitors, tailor sales tactics to utilize findings. Leading and monitoring operation team (Front Office, F&B, and Housekeeping) to excel and uphold the hotel's standard in accordance with the objectives established by the management.

Phan Hong Sơn - CEO

Cititel Hotels Chain

son@cititels.com - 0976532538

Michael Baker - GGM

A&EM Corner Saigon Hotel

gm@aemhotels.com - 0938778361

Trần Phương Thư - GM

Khách Sạn Lafelix

info@lafelixhotel.com - 0909618928